ISP Field Relationship Manager

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In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

About this Position

The Field Relationship Manager is responsible for monitoring and responding to inbound telephone inquiries from a designated group of high‑producing field representatives regarding all aspects of ISP business operations. This role serves as a primary point of contact, providing timely, accurate guidance and support across a broad range of securities‑related processes.

In addition, the Field Relationship Manager collaborates closely with associates and leadership to identify opportunities for departmental improvement. The incumbent contributes to the evaluation, development, and implementation of enhancements to procedures, service delivery, and operational efficiency, helping ensure a consistently high‑quality experience.

Responsibilities & Qualifications

• Answers telephone inquiries from a select group of personally producing Primerica representatives while building and maintaining a strong relationship with the Field
• Maintains positive and helpful relationship with representatives as a means of projecting Primerica Financial Services' quality image and achieving satisfaction
• Provides support to representatives in all aspects of products and commissions in the Investment & Savings Products' division
• Works with members of management of all areas in the division to resolve inquiries or concerns from the sale force
• Offers ideas and recommendations to improve the efficiency of securities representative service operations
• Offers suggestions of improvement to area managers to address representatives' issues and concerns
• Track and report operational trends to senior management that effect the field representatives' business activity 
• Identify opportunities to make it easier for the select field representatives to do ISP business
• Compliance with Department Self-Assessment procedures

The salary range for this role is $55,000 - $70,000.

FLSA status:
This position is exempt (not eligible for overtime pay):

No

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.