ISM Client Authentication Support Manager

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Brown Brothers Harriman is currently recruiting a Client Authentication Support (CAS) Manager to join our Information Security Management Team. This role is focused on authentication best practices and tools; staying informed on industry evolution and bad actor threats; analysis of poor user behavior; opportunities for improvement; special handling of unique access requests; engagement with external clients experiencing challenges with authenticating to BBH platforms; recommending, solutioning and driving change.

The ISM CAS Manager is a key contributor in the Information Security Division, driving oversight, governance and advancement of secure authentication and access to BBH’s platforms.  This individual will act as a senior member of the team in user authentication activities and may lead a team of individuals.  This individual will be required to collaborate closely with their global peers and be open to change within the organization.  This individual is a strong global team member who sees the Division’s success as their own success.  This individual is committed to building a future with ISM and BBH.

Key responsibilities include, but are not limited to:

• Enhancing and instilling a strong security posture; protecting BBH and our clients’ data
• Understanding, executing on and strengthening authentication best practices with BBH internal users and external clients
• Understanding, owning and driving change of authentication tools and practices
• Adhering to least privileged best practices in provisioning of access
• Ensuring the individual and team members understand the why, what, how, and impact of activity executed on, lead by example
• Monitoring activity to ensure timely remediation and identification of trends. 
• Establishing continuous oversight and on-going reporting of key risk indicators and business drivers
• Ensuring CAS business processes are well defined and align with industry standards, best practices and client needs
• Contributing to an environment focused on best-in-class security, controls, adherence to procedures, policies, and challenging the status quo
• Collaborating closely with their counterparts to ensure a consistent security posture and environment across the global organization
• Collaborates, engages and influences globally both within defined organization and more broadly within the Division and the Protect Pillar

Process Improvement:

• Leads process improvement initiatives and development of new workflows to improve security, efficiency, effectiveness and/or control
• Ensures an organization focused on real-time execution, focused on process improvement and enhancing the overall product and meeting defined SLAs.
• Ensures standard business processes are well defined and align with industry standards, best practices and client needs
• Track and analyze key performance indicators (KPIs) to identify trends. Measure performance and support data-driven decisions
• Presenting key findings/recommendations/initiatives/progress in clear/concise communication forums
• Create verbal and written presentations for technical and non-technical audiences

Qualifications include:

• BS/BA degree or equivalent job experience
• Strong planning and process improvement background
• Proven ability to analyze (KPIs), interpret performance metrics and identify trends to drive continuous improvements
• Creative and effective problem-solving skills
• Ability to communicate effectively
• Ability to collaborate with others, mentor and coach
• Ability to handle multiple priorities, while meeting deadlines
• Highly motivated with ability to work independently
• Knowledge of security administration technology, tools, platforms a plus
• Experience in the related field (Identity & Access Control, Information Security, Operational Excellence) a plus

   

Salary Range

$100,000 - $150,000 base salary + bonus

BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.