Irish Speaking Customer Service Advisor

🌟 Join Capita Ireland as a IRISH SPEAKING Customer Service Advisor – Hybrid Role in Little Island, Cork! 🌟

Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.

📍 Location Requirement:
To be eligible, you must reside within the Republic of Ireland.

🏠 Hybrid Working Model:
After completing your training, you’ll enjoy a flexible hybrid schedule—2 days in our Little Island office and the rest from the comfort of your home.

🧠 Training & Onboarding:
Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential:
📌 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

🕒 Working Hours:
You’ll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday.

💬 What You’ll Do:

Provide proactive and friendly support to customers
Handle general enquiries with professionalism and care
Create positive impressions and build trust with every interaction

📌 Immediate Start

Job title:

Irish Speaking Customer Service Advisor

Job Description:

To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent