- Manage day-to-day communication with insured members regarding SPARK cases, via telephone and email.
- Coordinate and ensure follow-ups for all assigned SPARK contracts and requests.
- Use the most efficient communication channels (phone, email, letter) for SPARK case management.
- Prioritize work according to planning to maintain high service performance for SPARK cases.
- Maintain a cooperative and friendly working environment within the team.
- Identify and share possible improvements in SPARK processes with your manager.
- Inform Supervisors and Senior Supervisors about problems and inefficiencies in SPARK processes.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.