Contact all assigned customers via phone and email to ensure payment is received per the agreed terms.
Complete the daily worklist and follow all appropriate steps as per the collection strategy set up in the system.
Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on the assigned portfolio of customers.
Reconcile customer accounts and work with Back Office on keeping customers’ accounts clean and tidy.
Negotiate and prepare payment agreements as an alternative payment option for customers.
Resolve disputed invoices through regular interactions with the commercial team.
Liaise with the Credit team to ensure that credit limits are assigned correctly and there are no blocked orders.
Reduce provisioned amounts by active collections , prepare bad debt calculation files, and perform individual assessments based on portfolio knowledge.
Minimum 2 years of experience in a similar position (AR, Collections).
Fluent spoken and written English and German.
BS/BA in Business Administration, Accounting, Finance, or related field .
Advanced MS Office skills.
Experience on collection-related systems preferred (SAP, Oracle, AR Cloud solutions, or others).
Salary information will be provided during the recruitment process.