Redwood Credit Union is seeking an Investment Representative who will be focused on virtual channels such as the Member Service Center [MSC], online communications, “house” accounts and other non-in-person channels, serve team members, Member-clients, and Member-prospects by assessing their financial goals, needs, and objectives and providing them with exceptional personalized service and investment products.
Key Responsibilities
o Identify and evaluate Member and team member needs for financial services, assess the objectives and goals of the individual, and develop an investment strategy to implement.
o Proactively market and support all aspects assigned.
o Identify and develop relationships with Wholesalers.
o Identify and develop relationships with assigned departments and/or teams.
o Keep current on investment products and services offered.
o Identify and refer Members requiring in-person or more complex services to the appropriate Advisors.
o Follow through on the service and sales goals set forth by the Investment Program.
o Provide regular feedback to the branch team members, identified credit union executives and sales managers regarding sales practices and business development initiatives.
o Provide excellent Member service.
o Periodically virtually meet with Members and/or clients to review and update needs ensuring investment objectives and goals are progressing according to plan. Meetings to take place either monthly, quarterly and/or yearly depending on client needs established by Representative.
o Ensure inbound phone calls, orders/transactions, and service that requires licensing is completed.
o Provide basic financial planning for Members virtually, as needed.
o Address and solve business-related challenges as needed.
o Work with Managers to identify and leverage cross-sell opportunities.
o Support investment and credit union integration initiatives, e.g., deposit calling efforts, call nights, branch training, etc.
o Support all product and campaign launches.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.