Investigation Support Analyst

We are seeking an Investigation Support Analyst to join our Financial Crimes and Compliance Operations team at MBPS. In this role, you will play a key part in supporting Bank Investigative Services by assisting with investigative processes, building investigation records, and fulfilling document and information requests. This position is well‑suited for someone who thrives in a fast‑paced, detail‑oriented environment and is interested in financial crime and compliance operations.

Key Responsibilities

• Assess, prioritize, and fulfill investigative requests received through a shared inbox or incident management system, operating effectively in a fast‑paced environment.
• Gather, organize, and maintain information and documentation to support investigations related to financial crime and employee conduct.
• Accurately record, track, and update case activities in the designated incident management tool to ensure completeness and auditability.
• Source, retrieve, and deliver client and Bank records using available tools and resources, in compliance with legal, regulatory, and internal requirements.
• Process bank criminal requests in accordance with court orders, legal notices, and other official directives, recognizing that fulfillment timelines may depend on external factors.
• Identify opportunities for process improvement, support updates to process documentation, and collaborate with team members and leaders to enhance operational efficiency.

Required Qualifications

• 2–3 years of experience supporting the financial services industry, preferably in an administrative or non‑client‑facing role.
• Proficiency with Microsoft O365 applications.
• Bachelor’s degree, preferably in criminal justice or a related analytical or research‑focused field.
• Amenable to working a fixed night shift.

Preferred Qualifications

• Proficiency in French (preferred but not required).
• Developing understanding of financial crime risks and investigative processes.
• Awareness of how Bank Investigative Services adds value to the organization.
• Inquisitive, collaborative, and motivated to understand criminal risk impacting Manulife Bank.

When You Join Our Team

• We’ll empower you to learn, grow, and build the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, you’ll have the opportunity to help shape the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid