Inventory Resolution Representative

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Inventory Resolution Representative

Techtronic Industries Inc. | Milwaukee®

Hourly | Permanent | Service Hub (Georgina, ON) | E2

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

The Inventory Resolution Representative is responsible for researching and resolving inventory discrepancies, managing cycle count activities, and maintaining inventory integrity within the facility. This role ensures accurate reporting, supports continuous improvement, and partners with internal teams to deliver exceptional service and operational efficiency.

What You Will Do

• Receive, enter, and process customer orders and “share-the-spare” requests in collaboration with branches and service hubs to ensure seamless support across all locations
• Research lost inventory and resolve discrepancies in Oracle and Korber systems.
• Create transfer orders for outbound shipments when needed.
• Oversee cycle count processes and schedule manual counts to support variance research.
• Conduct detailed daily research of cycle count variances, identify root causes, and report findings.
• Review credits, transfer orders, purchase orders, and other inventory-related transactions; prepare month-end financial reports.
• Manage forward picks, parts market slotting, and optimization.
• Perform physical counts of components and parts to reconcile with system inventory.
• Monitor and report cycle count statuses, including variances and inventory accuracy ratings.
• Receive parts and tools and support reporting of receipt quality issues for both outbound and 3PL.
• Practice 6S principles and adhere to all safety requirements in the work area.
• Take corrective actions for continuous quality improvement and customer satisfaction.
• Assist with training and other tasks as assigned.

What You Will Bring

• High School diploma or GED.
• Basic math and computer skills (advanced math preferred).
• Proficient typing and ten-key skills.
• Proficiency in Microsoft Office.
• Experience with Oracle and Korber systems (required).
• High attention to detail and accuracy.
• Ability to stand for up to 8 hours per day and perform repetitive motions.
• Capability to lift to 30 pounds and handle frequent bending, stooping, pushing, and pulling.

What You Will Benefit From

• Extensive health benefits, including vision and dental care
• Retirement Savings Plan with Employer Matching Contributions
• Competitive Hourly Rate of $29.26
• Paid time off and employee discount programs
• Annual $500 Wellness Program allowance

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Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team,