Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
We're Looking For an International Inbound Operations Coordinator who is:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
Your responsibilities will include:
- Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
- Supporting the customer service & buying teams in resolving:
- Customer order queries;
- Complaints and associated resolution, including root cause analysis;
- Supplier delivery issues & queries.
- Ensuring customers receive their orders on time, according to expectations, and that they areproactively updated and communicated to on the status and any changes to their orders.
- Management of all assigned Inbound queries
- Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
- Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
- Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
- Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams.
- Verification of International shipping documentation
- Coordinating and tracking shipments from multiple points of origin to final destinations.
- Managing International Supplier non-conformance
Attributes:
- Solutions-oriented, can-do attitude; self-motivated
- Strong organisational & prioritisation skills
- Attention to detail
- Excellent communication skills, both written and spoken
- Ability to interact with internal & external stakeholders at all levels
- Comfortable with change and excellent team player
- Comfortable with learning and adapting to new systems
Qualifications:
- Matric
- 3 years relevant industry experience
- Competency in MS Office packages
- Relevant tertiary qualifications a plus