At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
Provide assignment purpose/objective connected to a business task/challenge.Agency Office:
The standardized forms will provide accurate and single source for any office related requests and works
Improves tracking and monitoring of projects across various offices
Assist in the follow ups and follow through requirements to complete agency office management
Licensing:
Process Improvement
Map current licensing workflows (intake → verification → submission → approval) and identify bottlenecks, duplicate steps, and handoff risks.
Build or refine existing trackers/dashboards to monitor SLA adherence.
Help create templates/checklists that reduce rework and enhance first-time-right compliance.
Create TIM studies to assist in backend improvement initiatives
Documentation
a) Maintain a clean document control structure (versioning, naming conventions, archive rules) in SharePoint/OneDrive/Teams
b) Draft and update SOPs, Work Instructions, RACI matrices, and process maps
c) Ensure data integrity across trackers and systems; reconcile discrepancies and log corrective actions
d) Support audit readiness: compile evidence packs, trace approvals, and ensure records meet retention requirements.
Critical Thinking
a) Review requirements from regulators; summarize implications and recommend action steps
b) Validate data from multiple sources (internal systems, forms, regulator portals) before submission
c) Prepare concise memos highlighting risks and recommended decisions.
Project Management
a) Support the planning and execution of licensing projects (e.g. onboarding, renewals, system updates)
b) Maintain project plans, timelines, risks/issues logs, and stakeholder updates
c) Track deliverables, follow up on action items, and prepare weekly status reports
d) Assist with UAT for tool/process changes; capture feedback and manage defect lists.• Develop and implement policies and procedures to support sales processes
• Calculate sales achievement, maintain information of sales activities and sales performance metrics
• Analyse sales performance for the development of sales plans and forecasts
• Administer agency compensation, awards and benefits
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.