Intake and Registration Officer

• Make a difference by guiding carers through the intake process
• Full time, ongoing opportunity based in Upper Mount Gravatt QLD
• $38.65 - 41.45 phr (SCHADS Level 3B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About your new role

The new Carer Gateway Services have been developed as part of national reforms, marking an exciting new era in the delivery of innovative and accessible support for carers. These services aim to provide practical, flexible, and person-centred support tailored to carers’ individual needs.

Carer Gateway offers six key service types:

• Carer Support Planning – Intake, needs assessment, and planning
• Carer Coaching
• In-person Peer Support
• In-person Counselling
• Carer-Directed Support Packages
• Emergency Respite Care

Join our team as an Intake and Registration Officer with the Carer Gateway in Queensland! The Intake and Registration Officer is responsible for delivering intake and registration services to carers accessing support through the Carer Gateway across Queensland and NSW. This role primarily involves working with carers over the phone to provide information, assess needs, and complete the intake and registration process with empathy and efficiency.

 You will need:

• Qualifications and/or experience working in community services, allied health,
  administration or carer/family peer positions
• Driver’s License 
• Appropriate IT skills
• Satisfactory National Police Records Check (within last 12 months)
• QLD Blue Card
• QLD Yellow Card
• NDIS Worker Screening Check
• Right to Work within Australia
• NDIS Code of Conduct
• Available to participate in out of hours activities as required to undertake the
  requirements of the role
• Willingness to work set shifts: 6am to 2pm or 2pm to 10pm

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave (Not applicable for Casual roles)
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Lynette Smith, Intake and Registration Coordinator on 1800 422 737.

Once you APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

Job Description Summary

The Intake and Registration Officer is a role responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway across Queensland. The objective of the role is work with carers primarily over the phone to access information and complete the intake and Registration.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

04/01/2026