The Opportunity: The purpose of this role is to support quality standards, provide training, and conduct quality reviews in specific business units to identify areas for improvement and drive process automation initiatives.
Location: Work remotely in North Carolina, South Carolina, Virginia, or West Virginia
Work Arrangement: This role is fully remote; mainly home office work with local and overnight travel as well
The salary range for this role is: $61,500 - $92,500
Your New Role
Perform quality assurance (QA) audits within the area of responsibility to align performance with corporate guidelines and regulatory requirements.
Inform management by compiling data, reviewing metrics, and analyzing the root cause of process errors to recommend opportunities for continuous improvement.
Build and maintain effective working relationships with management and staff to understand their needs during the assignment process.
Evaluate compliance with Acts, policies, and procedures to ensure adherence to regulatory guidelines.
Provide high-quality customer service and ensure delivery meets expectations.
Lead root cause analysis (RCA) and calibration sessions with stakeholders to address issues effectively.
Adhere to company templates and policies, building new tools following company guidelines.
Participate in process and performance review meetings to contribute to ongoing improvement.
Assist in reviewing the reliability and integrity of financial, operating, and management information.
Maintain product, system, and process knowledge to support quality assurance and training outcomes.
Required Qualifications
Tertiary Degree or equivalent combination of education and work experience
Skills: Analytical Thinking; Communication; Critical Thinking; Customer Value Management; Data Visualization; Detail-Oriented; Intentional collaboration; Managing performance; Problem Solving; Process Automations; Process Improvements; Quality Assurance (QA); Quality Management; Risk Management; Working Independently
Preferred Experience
Experience in Crop Insurance marketing, underwriting, sales, claims, or compliance.
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
To learn more, click here: Benefits | QBE US.
Why QBE? What if you could have a positive impact – at work and in the world?
At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.
Join us now, so you can be part of our success – and we can be part of yours!
https://www.linkedin.com/company/qbe-north-america/
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.
Skills:
Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Data Visualization, Detail-Oriented, Intentional collaboration, Managing performance, Problem Solving, Process Automations, Process Improvements, Quality Assurance (QA), Quality Management, Risk Management, Working IndependentlyHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.