Instructional Designer – Vilnius, Lithuania
Do you have a passion for designing and delivering training materials that are both interactive and effective? Would you like to work for a truly innovative organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as an Instructional Designer.
Western Union powers your pursuit.
At Western Union, we believe in connecting people and businesses across borders and cultures. We’re a global leader in cross-border, cross-currency money movement, driven by innovation, inclusion, and purpose. Join a team where your contributions are valued, your growth is supported, and your work makes a worldwide impact.
As an Instructional Designer, you will lead the creation, implementation, and continuous enhancement of engaging training programs that drive performance and support organizational goals. This role requires a creative and analytical thinker with strong expertise in instructional design methodologies, adult learning principles, and digital learning technologies. You will collaborate closely with subject matter experts (SMEs), stakeholders, and trainers to design effective, learner-centered content across various formats.
Role Responsibilities
Design and implement scalable, high-impact training programs aligned with organizational objectives.
Apply instructional design models (e.g., ADDIE, SAM) to create effective and scalable learning experiences.
Collaborate with stakeholders, SMEs, managers, and trainers to analyze learner needs, gather feedback, and implement training solutions.
Develop interactive eLearning modules using authoring tools such as Articulate Storyline and Rise.
Create high-quality multimedia content using Adobe Creative Cloud applications (e.g., Illustrator, Photoshop, Captivate, Premiere Pro).
Produce supporting training materials (e.g., guides, job aids, infographics, audio, video, simulations, games) aligned with program goals and corporate branding.
Create ad-hoc visual design assets such as logos, brochures, banners, and other branded materials to support training and internal communications.
Oversee the deployment of instructional materials, ensuring seamless integration with existing platforms and learning ecosystems.
Analyze feedback and performance data to refine learning solutions and improve effectiveness.
Stay current with trends and best practices in instructional design and learning technologies.
Manage multiple instructional design projects from concept to completion.
Role Requirements
Minimum 2 years of experience in instructional design or training and development.
Proficiency in course development software (e.g., Articulate Storyline 360).
At least 1 year of experience using graphics/video creation tools (Adobe Creative Suite, Camtasia); other relevant experience will be considered. Experience in video creation/editing (using Adobe Premiere Pro) – beneficial.
Strong understanding of e-learning technologies and best practices.
Excellent oral and written communication skills in English.
Strong presentation and interpersonal skills to build effective relationships with SMEs, stakeholders, and internal teams.
Basic Learning Management Systems (LMS) knowledge and SCORM/xAPI standards.
Knowledge of accessibility standards and inclusive design practices to ensure training materials are usable by all learners.
Preferred Qualifications
Bachelor’s degree in Learning & Development, Education, Instructional Design, Information Technology, Graphic Design, or a related field.
Experience working in a global or cross-functional team environment.
Knowledge of accessibility standards and inclusive design practices.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 2,416 – 3,795 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania-specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
12-31-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.