Inside Sales Representative

Position: Inside Sales Representative (ISR)

Reports to Title: Manger Inside Sales

Department/Division: Sales

Primary Work Location: Shakopee, MN

Job Code/Classification: Non-Exempt

Position Overview

The Inside Sales Representative sells GN ReSound branded and Private Label hearing aids to audiologists, dispensers, physicians, hospitals, and other hearing healthcare professionals. This is done primarily over the telephone.  Builds and maintains customer relationships to grow current customer’s business.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Reach or exceed territory sales goals on a monthly, quarterly and annual basis via: incremental sales increases, successful introduction of new products, promotions, marketing opportunities, seminars and courses.
• Build relationships with existing customers by effectively communicating via phone and email to sell products and services and respond to customer concerns.
• Expand ReSound sales by managing prospect sales cycle from initial contact to close, playing a key role in revenue growth and new customer acquisition in defined territory
• Partner with outside sales representatives, marketing representative, professional trainer, and customer service within Channels of distribution and segmented accounts:
• Detail phone calls in CRM system (salesforce.com). 
• Analyze weekly sales reports and formulate action plans with outside counterparts to increase Points of Sales and Share of Wallet.
• Strategic account management for selected accounts with heavy focus on preparing annual customer marketing plan, with quarterly updates, unit trend analysis, price monitoring and renegotiation to gain and protect unit share.
• Ability to understand and deliver value statements about the following programs: Accelerate, Business Development programs, Focus Marketing, ReSound Pro, Fitting Software, etc.
• Update and maintain SFDC (Main CRM database system) continuously with accurate information for accounts you are responsible for.
• Attend trade shows, conventions, sales meetings, customer incentive trips, training seminars, and in person sales calls and other functions as needed. (approximately 4 times per year)

Competencies (Knowledge and Skills needed for this position.)

• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. 
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Dynamic interpersonal and communication skills both written and verbal
• Strong telephone communication and organizational skills.
• Ability to work independently and as a team member
• Ability to develop trust and build relationships easily with customers, prospects, and internal teams
• Strong focus on providing customer with superior support and service
• Strong rapport building skills and active listening skills
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. 
• Attend ongoing Company sales and technical training and take personal initiative for professional development as needed.
• Safeguard sensitive and confidential Company information.
• Follow the HR policy including all company and department policies and procedures
• Computer and typing skills including Word, Excel, Outlook.
• Ability to work in individual and team setting.
• Proven successful sales performance.
• Desire to follow career track progression from Inside Sales to future Outside Sales opportunity.
• Meet or exceed all outlined expectations in terms of activity and actual sales results in order to successfully execute mutually desired career track.
• Learn the contact management software.

Desired Qualifications

Required Education (if necessary):

• Bachelor’s degree; or equivalent work experience and knowledge.

Preferred Education (if necessary):

• Business or Speech & Hearing emphasis.

Experience (if necessary):

Successful Phone Sales experience in medical device or hearing industry. Minimum of 2 years Business to Business selling experience (non-retail). 1-2 years sales experience with outside sales experience preferred.

Travel (if necessary): Occasional Travel – 3-4 times a year for sales conferences

Other Information

Direct reports: None

Indirect reports: None

Working Environment: Open seating arrangement. Hybrid, Combination of Office and Remote Work

Physical Demands: Sitting, Standing, Typing

Position Type and Expected Hours of Work: Monday-Friday standard business hours. Hours may vary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Us

At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. 

Pay Transparency Notice: 

Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company’s success.  Depending on your work location, the annual base pay for this position may range from $40,000 to $50,000 and the total annual compensation, including at-plan commissions, may be around $100,000 to $120,000.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.