Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.
What We Offer:
Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.
Job Description:
Join a team that combines technical problem-solving with outstanding customer support. Rite-Hite is seeking an Inside Sales Assistant to provide critical sales support across our full product offering. In this role, you’ll partner closely with field sales, rep organizations, and internal teams to ensure accurate quotes, smooth order processing, and exceptional customer experiences.
What You’ll Do
You’ll play a key role in supporting sales operations by:
Sales & Customer Support
- Serve as a primary resource for field salespeople, rep organizations, Regional Managers, and Business Development Managers.
- Communicate product information and respond to questions about designs, applications, and technical details.
- Provide timely, accurate information to representatives and customers.
Order Processing & Project Support
- Read and interpret construction documents, blueprints, and specifications to design, apply, and quote projects.
- Process orders using internal quoting and order-entry systems.
- Review orders for accuracy and completeness prior to production.
- Prepare submittal packages, approval drawings, and written specifications.
- Coordinate tracking updates and support basic post-shipping customer service.
Operational Efficiency
- Organize and streamline daily workload to reduce errors and improve turnaround time.
- Support and coordinate warranty claims.
- Communicate service solutions effectively to reps and customers.
- Help execute sales strategies and meet project deadlines as guided by sales leadership.
What You Bring
Education & Experience
- Associate degree required; 1–2 years of relevant experience or training.
- Bachelor’s degree in Business or related field preferred.
Skills & Competencies
- Strong customer service and communication skills (written and verbal).
- Ability to read and interpret technical documents, product manuals, and installation instructions.
- Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), Windows OS, and experience with JDE Edwards a plus.
- Familiarity with takeoff software such as Adobe or Bluebeam.
- Solid math skills (fractions, percentages, ratios, basic calculations).
- Ability to solve practical problems and handle varied tasks with some standardization.
If you’re detail-oriented, collaborative, and enjoy supporting a fast-paced sales environment, we’d love to hear from you. Apply today to join the Rite-Hite team!
Additional Job Information: