Infrastructure Support Analyst

• Working on a rotational 9-hours shift pattern (3 shifts) 5days a week.
• Support hours from 8am – 8pm MY time. Possible support work extend till 2am subject to business need in near future.
• Require working on Public Holidays and occasionally on weekend

​PRIMARY RESPONSIBILITIES

• To assist the team in office move/expansion project
• Performs Local IT daily activities as per checklist accurately and timely.
• Incident resolution escalated by IT Helpdesk
• Manage incidents/service request related any hardware and software use by RBC Malaysia and India users within SLA
• Provide technical support for Townhall, Job Fair and meeting/training rooms setup
• Deployment and movement of physical assets
• Asset management (inventory update, tracking etc, reconciliations)
• Distribute and deploy patches and updates.
• Ensuring the team KPI/KQI’s are meet as per incident SLA
• Ensure all production environment facilities (PCs, Network, Printers, Telephony system, Copier, Faxes, Mobile Devices and Video Conference) are always in good running condition.
• Support DR/BCP requirement in the organization
• Analyze and escalate issues if required to Supervisor / SDM for resolutions.
• Develops and maintains technical procedures and user guides.
• Ensure appropriate communication to users on any issue arise.
• Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.
• Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software faults.
• Ensure daily activities performed in accordance with RBC Malaysia Compliance and Audit guidelines.
• Keep records of all IT assets (receiving, faulty, repairing, relocate)
• Participate into the resolution and follow up of any items identified by the Audit.

• OTHER RESPONSIBILITIES

• Will work on multiple assignments at any one time.
• Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans.
• Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions on a timely basis.
• Proactively identify operational risks/ control deficiencies in the business.

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeCAPITAL MARKETSContract (Fixed Term)Salaried2026-03-092026-04-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.