Full-time, Continuing position
Salary HEW 7 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About The Position
The Infrastructure Engineer provides technical leadership and hands-on support within the Infrastructure Server Platforms team, with a strong focus on Storage & Backup services, Data Centre services, and Windows Server technologies. This role plays a key part in fault resolution, incident management, and service continuity, including engaging and escalating to external vendors when required.
Working closely with the Senior Infrastructure Engineer, Windows Systems Administrators, and broader technology teams, the Infrastructure Engineer supports the operation and ongoing improvement of Storage & Backup and Data Centre services, as well as the Application Security Controls platform. The role contributes technical expertise, guidance, and best-practice solutions to drive operational excellence while enabling the successful delivery of system enhancements and infrastructure projects.
As RMIT operates across a global environment, this position participates in a 24x7 on-call roster. This includes collaborating with internal and external technical engineers to diagnose and resolve infrastructure issues outside of standard business hours, ensuring the reliability and availability of critical server platforms.
To be successful in this position, you’ll have:
Expertise in the Operational Support of Infrastructure Services including but not limited to Windows, Storage & Backup and associated systems.
Competent in translating business requirements into technical design.
Demonstrated team leadership, organisational, financial, communication and interpersonal skills.
Demonstrated experience in building, managing and developing a team of experienced technical staff, prioritising work effectively to meet demand.
Excellent communication skills and the ability to build lasting relationships with a range of stakeholders across ITS.
Experience in reporting on services, measured against agreed service level targets, liaising with senior management to provide continuous service improvements. Proven ability to negotiate with and influence a wide range of stakeholders.
Significant attention to detail with a focus on process improvements to improve the quality of service delivery.
Proven experience in supporting Enterprise Solutions in the following technologies;
Windows Server
Red Hat/Linux Server
Enterprise Storage and Backup
Virtualisation
Microsoft Technologies
Enterprise Tools and Management Software
Automation concepts
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The Operations portfolio provides daily support for RMIT students, academics and staff. We contribute to operational efficiency and help ensure our people, financial and infrastructure needs are met. The portfolio comprisesProperty Services Group, People, Information Technology Services, Governance and Legal, Finance and Assurance, Enterprise Projects and Business Performance, Data and Analytics.
To Apply
Please submit your CV and covering letter addressing Choose an item. for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact dustin.nguyen@rmit.edu.au
Job Description - Infrastructure Engineer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
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RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
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