Infrastructure Engineer

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference to our customers and your colleagues.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Responsibilities

Group Responsibilities - Deployment

• Collaborate with co-location partners to design cage, rack, and server layouts and ensure sufficient space, power, and cooling for current and future needs.
• Lead or support server, network, and hosting equipment deployment, including hands-on builds and configuration when needed.
• Work with stakeholders to secure pre-operational sign-offs and ensure solutions meet performance requirements such as security, availability, and response times.
• Assist in troubleshooting integration issues.

Group Responsibilities – Operations

• Manage and maintain hosted infrastructure (servers, storage, backups), including proactive issue prevention and backup oversight.
• Define, document, and improve operational processes, including ITIL-based incident, change, problem, and configuration management, and ensure alignment with wider company workflows.
• Provide technical support for hosted services, participate in a 24×7 on-call rotation, resolve incidents promptly, and deploy approved changes and updates.

Experience Required

Essential

• Strong hands-on experience with server hosting (e.g. data center) infrastructure, ideally Cisco UCS, Dell servers and Dell storage technologies
• Hands-on storage/SAN and backup experience ideally one of Dell Data Domain, Dell backup software, Veeam and/or Rubrik
• Strong Windows skills, especially Active Directory and Group Policy
• Hands-on VMware deployment and management experience with VMware
• Hands-on Linux deployment and management experience with RHEL 8 or newer

Desirable

• Strong understanding of the principles of IT security, including ISO27001
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application