Information Technology Support Trainee

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Due to continued growth, Crest Nicholson are currently recruiting for an Information Technology Support Trainee to join the team.  

As an Information Technology Support Trainee, you will Support the IT team by assisting with basic IT and application support tasks. The role is designed for individuals starting their IT careers, with a focus on learning, development, and working under supervision.

You will be encouraged to develop a good working knowledge of one or more business systems and gain a good foundation of the subject for the IT department when corresponding with the business. 

Principal Duties or Responsibilities:

• Assist with first-line IT support for incidents and requests, under supervision.
• Learn and document common issues and solutions for core business systems.
• Support users with day-to-day system queries, escalating complex issues to senior colleagues.
• Help maintain records in the IT Service Management (ITSM) system.
• Participate in documenting processes and updating knowledge bases.
• Carry out routine systems administration tasks as required.
• Communicate with external suppliers as directed by senior colleagues.
• Escalate unresolved issues to line manager or senior team members.
• Follow change management procedures with guidance.
• Carry out administrative tasks as required (central point of contact for hardware supplier etc)

Key skills and experience required for this role:

• Basic knowledge of Microsoft Office products.
• Interest in learning ERP, CRM or HR software.
• Ability to prioritise simple tasks and seek help when needed.
• Willingness to develop communication skills (verbal and written).
• Attention to detail and willingness to learn.
• Proactive attitude but always seek guidance when unsure.
• Commitment to customer service and continuous improvement.
• Office based 5 days initially (6 months) flexible working considered after this time

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include: 

• Competitive Salary
• Company Bonus Scheme
• Private pension
• 25 days' annual leave
• Cycle to work scheme
• Share save scheme
• Gym membership discounts 

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!