Department of the Navy

INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

Broadway Complex, San Diego, California Full time

INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

Department: Department of the Navy

Location(s): Broadway Complex, San Diego, California

Salary Range: $85307 - $110905 Per Year

Job Summary: This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Major Duties:

  • You will provide support to the Customer Technical Representative (CTR) by interpreting and representing the Customer in contract discussions and requirements.
  • You will serve as a technical advisor for all customer service problems.
  • You will diagnose information technology (IT) customer service requests to determine feasibility of additional requirements with existing capabilities.
  • You will provide technical assistance, guidance and solutions for development, installation, usage and sustainment of all current and emerging technologies/telecommunication products and services.
  • You will create and manage user accounts with appropriate user’s rights to access network systems.

Qualifications: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Advising customers and providing support that minimizes interruptions in customer's ability to carry out critical business; 2) Applying project management principles/methods/practices including developing plans/schedules/cost estimating and report on accomplishments; 3) Ensuring that new and existing systems and applications meet all security requirements; 4) Determining the most appropriate methods for delivering services via the internet; 5) Providing organizational IA customer support by diagnosing system malfunctions and resolving reported problems. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Interested Applicants must submit resumes/application packages to: CNRSW-Jobs-IT@us.navy.mil Your email subject line must include: DE-12954500-26-KO Facsimile applications will not be considered. All resumes/applications must be received no later than the close date of this flyer. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant. Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

Application Deadline: 2026-05-12