IN_Senior Manager _ ServiceNow_ ITRA _ Advisory _Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Risk

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls.

Those in internal audit at PwC help build, optimise and deliver end-to-end internal audit services to clients in all industries. This includes IA function setup and transformation, co-sourcing, outsourcing and managed services, using AI and other risk technology and delivery models. IA capabilities are combined with other industry and technical expertise, in areas like cyber, forensics and compliance, to address the full spectrum of risks. This helps organisations to harness the power of IA to help the organisation protect value and navigate disruption, and obtain confidence to take risks to power growth.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Summary: We are seeking a highly skilled and experienced ServiceNow professional with 5–8 years of hands-on expertise in ServiceNow platform development and administration. The ideal candidate will have strong experience in integrations—particularly with Zabbix and Qualys—as well as a deep understanding of ITOM, Discovery, and API-based automation Key Responsibilities: · Design, develop, and implement ServiceNow integrations, with a strong focus on Zabbix ,Qualys and CyberArk. · Manage and enhance Request Management and Knowledge Management modules. · Configure and maintain ServiceNow Discovery, including MID Server installation and troubleshooting. · Develop and maintain integrations using REST and SOAP APIs. · Collaborate with cross-functional teams to gather requirements and deliver scalable ServiceNow solutions. · Ensure best practices in ServiceNow development, including code reviews, documentation, and testing. · Monitor and optimize performance of integrations and workflows.

Responsibilities:

Required Skills & Qualifications: · 5–8 years of experience in ServiceNow development and administration. · Proven experience with Zabbix and Qualys integrations (mandatory). · Strong knowledge of Request Management and Knowledge Management modules. · Hands-on experience with ITOM, Discovery, and MID Server setup. · Proficiency in REST/SOAP API development and integration. · Ability to work independently and collaboratively in a fast-paced environment. · Excellent problem-solving and communication skills. Preferred Qualifications: · ServiceNow Certified System Administrator or Implementation Specialist. · Experience with scripting (JavaScript, Glide). · Familiarity with CMDB and ITSM best practices. Required Skills & Qualifications: · 5–8 years of experience in ServiceNow development and administration.

· Proven experience with Zabbix and Qualys integrations (mandatory). · Strong knowledge of Request Management and Knowledge Management modules. · Hands-on experience with ITOM, Discovery, and MID Server setup. · Proficiency in REST/SOAP API development and integration. · Ability to work independently and collaboratively in a fast-paced environment. · Excellent problem-solving and communication skills.

Mandatory skill sets:

· ServiceNow Certified System Administrator or Implementation Specialist. · Experience with scripting (JavaScript, Glide). · Familiarity with CMDB and ITSM best practices.

Preferred skill sets:

· 5–8 years of experience in ServiceNow development and administration. · Proven experience with Zabbix and Qualys integrations (mandatory). · Strong knowledge of Request Management and Knowledge Management modules. · Hands-on experience with ITOM, Discovery, and MID Server setup. · Proficiency in REST/SOAP API development and integration. · Ability to work independently and collaboratively in a fast-paced environment. · Excellent problem-solving and communication skills.

Years of experience required:

8+ Years

Education qualification: · ServiceNow Certified System Administrator or Implementation Specialist. · Experience with scripting (JavaScript, Glide). · Familiarity with CMDB and ITSM best practices.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Coaching and Feedback, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date