IN_Senior Associate_CRM Technical + M365_GCC_Advisory_Bangalore

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more 

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At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

At PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation, teamwork and deep expertise.

We’re looking for a Microsoft D365 CRM Technical

To hire for the Microsoft Dynamics practice of One Consulting vertical at PwC. In this role, you will support clients in building and implementing the MS D365 CRM tool for their business. Our practice offers services across the sectors, including Financial Services, Healthcare, Retail, Manufacturing and many more.

Responsibilities:

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
• Design and develop custom components and extensions using platform-specific tooling and languages
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

What are we looking for?

Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules

Experience preferred 4-9 yrs

Education qualifications BE/BTech/MTech

Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes:

• JavaScript and frameworks like Node.js, Angular.js
• Plugins & workflows
• Integrations (Informatica and Web API)
• Power Automate / Azure Functions
• Portals / power pages
• Batch jobs
• Pipeline deployments and Server administration
• Microsoft Azure services and API integration
• Data Migration via tools or MS Dynamics features

Mandatory skill sets:

CRM Technical + M365

Preferred skill sets:

CRM Technical + M365

Years of experience required:

4Years to 6Years

Education qualification:

B.Tech/BE/M.Tech/MBA/BSC