IN_Associate_ITSM_OC App Tech_Advisory_Kolkata

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

JD:

We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara, Romania. As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.

Responsibilities:

· Implement and maintain ITIL-based processes and best practices

· Manage and optimize service management tools, such as BMC Helix

· Analyze IT service performance metrics and generate reports for continuous improvement

· Collaborate with cross-functional teams to identify and resolve IT service issues

· Develop and maintain documentation for ITSM processes and procedures

· Conduct regular audits of ITSM processes to ensure compliance and effectiveness

· Provide training and support to IT staff on ITSM tools and processes

· Participate in incident, problem, change, knowledge, and other process management activities

· Contribute to the development of service level agreements (SLAs) and key performance indicators (KPIs)

· Stay up-to-date with industry trends and emerging technologies in ITSMQualifications

· Bachelors degree in Information Technology, Computer Science, or a related field

· ITIL certification (preferably ITIL V3 Foundation or higher)

· 1-2 years of experience in IT Service Management concepts or practices

· Strong knowledge of ITIL framework and IT service management best practices

· Experience with process improvement methodologies and implementation

· Familiarity with ITSM process implementation and optimization, including one or more non-ITIL frameworks

· Strong data analysis and reporting capabilities

· Proficiency in service management tools such as BMC Helix

· High level of analytical, critical-thinking, and problem-solving skills

· Effective communication skills, both written and verbal, oriented to Process and Project Management, Procedures, and Collaboration

· Basic familiarity in one or more technical IT operations and support areas, e.g. networks, servers, workplace, applications, IT audit, cybersecurity, etc.

· User level expertise with software/hardware capabilities for utilization of networks and data

Mandatory Skill Sets:

ITSM

Preferred Skill Sets:

ITSM

Years of Experience required:

4-7 years of hands-on experience in SAP SD implementation and support, with involvement in various aspects of the project lifecycle

Education Qualification

B.Tech/M.Tech/B.CA/M.CA/B.E

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

IT Service Management (ITSM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

February 13, 2026