IN-Associate_ ITOM -Event Management _ IN_IT_ Services CO_IFS_PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career in our Automation Platform and Tooling team will provide you an opportunity to be part of a global IT transformation and drive growth. In joining, you’ll be a part of a team that helps design and create sustainable ServiceNow ITOM solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritization, architecture, and the software development lifecycle.

As a member of Automation Platform and Tooling team you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

 

Responsibilities:

• Has proven skills on technical implementations and strong development background and strong technical consulting skills on ServiceNow platform and ITOM/Event management
• Solid understanding of the ServiceNow Event Management, Orchestration, Service Mapping, and Discovery modules
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Minimum 2-3 years' experience with ServiceNow required
• Minimum 2-3 years' experience Event Management required
• 1-2 years' experience in Discovery and service mapping modules preferred
• Experience with integrating 3rd party monitoring tools with ServiceNow ITOM Health/Predictive AIOps Platform
• Hands on experience in Manager of Manager (MOM) implementations, customization, tailoring, integrations and systems upgrades
• Strong work experience with JSON, JavaScript, Powershell and Unix/Linux scripting preferred
• Understanding of SNMP traps and MIBs/OIDs Intermediate understanding of networking functionality, advanced troubleshooting including the ability to gather and analyze raw event data.
• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities and coach to help deliver results.
• Develop new ideas and propose innovative solutions to problems.
• Use a broad range of tools and techniques to extract insights from current trends in business area.
• Review your work and that of others for quality, accuracy and relevance.
• Share relevant thought leadership
• Use straightforward communication, in a structured way, when influencing others.
• Able to read situations and modify behavior to build quality, diverse relationships.
• Uphold the firm’s code of ethics and business conduct.  

Mandatory skill sets:

Experience with ServiceNow platform.

Experience in ITOM

Event Management

Preferred skill sets:

Orchestration, Service Mapping, and Discovery modules

Years of experience required:

3 to 7 years

Education qualification:

Bachelors

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree, Master Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date