Implementation Consultant, Migrations (12 Month Fixed-Term)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for an Implementation Consultant, Migrations (12-month term) to join our Customer Success team! You will be managing the end-to-end migration of customer data between legacy and new systems. You will serve as the main technical point of contact for customers during this process. As a part of the team, your contribution will have a direct impact in ensuring every customer is equipped for success as we evolve our ecosystem from legacy systems to a unified, future-ready platform.

What you’ll be doing:

• Acting as the technical point of contact for our customers during the migration. 
• Delivering remote implementation & post-migration support services.
• Managing your own segment of customers through the migration process and ensuring timely completion.
• Maintain steady customer communication throughout migration/implementation, and coordinate with GTM to plan and execute messaging, timelines, and expectations that support strong product adoption.
• Updating customer records in our task management & CRM tools to reflect project updates and timelines.
• Working closely with internal and external resources to complete project-related tasks, such as hardware installation, software integrations, etc. 
• Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Working closely with the Account Manager(s), as well as other members of the Customer Success team and leadership, to best handle day-to-day situations to enhance customer experiences.

We’re a team of 10 people located in North America. You can be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our customer success team is driven, hard-working and always willing to go the extra mile.

So, if you are looking to work with incredible people every day, you have come to the right place.

What you need to bring:

• Tech-savviness and a genuine interest in technology advancements, particularly those relevant to software migrations.
• Demonstrated interest in data manipulation, as well as migration planning and execution.
• Strong Excel spreadsheet skills for mapping, cleanup, and validation.
• 1-2 years of customer-facing experience in a technical support role.
• Ability to handle multiple implementation projects at various phases in their customer journey.
• Ability to convey a customer-focused attitude.
• Proven troubleshooting skills.
• History of guiding customers in adopting new products or systems.
• Ability to manage technical escalations of at-risk accounts and identify growth opportunities.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

And a little bit of…

• Experience with the Retail, Hospitality or Golf industries.
• Technical background and experience in POS, SaaS, networking and/or software.
• Understands the sales cycle and customer journey in a SaaS environment.
• Experience with Hubspot and Jira

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.