Immigration Manager

Job Description

INBOUND MANAGER

Contract (ie Perm/FTC/Part-Time): Permanent

Team: South Africa Inbound

Office Location: Johannesburg

The role:

The role oversees the day-to-day delivery of immigration services for clients moving into and out of South Africa, ensuring work is accurate, compliant and delivered to a high standard. You will manage and develop a team of immigration professionals, allocate work effectively and monitor performance to ensure deadlines and service commitments are met. As a senior point of contact for clients, you will build strong relationships, lead discussions and provide guidance on complex matters.

Working closely with the Business Unit Leader, you will support team performance, strengthen client partnerships and contribute to the continued success of the practice.

What your day will look like:

• Lead, manage and inspire a high-performing team delivering immigration support into South Africa
• Act as the senior relationship owner for key clients, building, strengthening and developing long-term partnerships
• Oversee service delivery to ensure work is accurate, compliant and delivered to agreed standards and review application packs
• Proactively Identify risks and implementing process improvements to maintain efficiency and quality
• Allocate work strategically, manage team capacity and ensure deadlines and service commitments are met
• Provide expert guidance on complex immigration matters and serve as the escalation point for high-profile cases
• Drive client engagement by leading meetings, delivering clear advice and collaborating effectively with internal and external stakeholders
• Coach and mentor team members, set performance goals and provide balanced, constructive feedback
• Monitor team performance, address challenges proactively and promote a culture of accountability and excellence
• Manage billing processes, fee discussions, case management and overall financial performance of the Inbound team
• Identify and implement improvements to enhance service delivery, efficiency and client experience
• Support business growth through client onboarding, networking and identifying new opportunities
• Partner with senior leadership to contribute to strategic planning, resourcing and the ongoing development of the practice

The team:

The South Africa Inbound team consists of six professionals: two Coordinators, two Consultants, a Senior Consultant and the Business Unit Leader. The team works in a collaborative and commercially focused environment, with shared responsibility for delivering high-quality immigration services to corporate and individual clients.

The team manages immigration matters for private clients and corporates clients moving into South Africa. This includes advising on visa and work authorisation requirements, overseeing application processes, ensuring compliance with immigration regulations and supporting clients through complex mobility matters. The work is varied and fast-paced, with a strong emphasis on accuracy, coordination, consistency and service excellence.

What we are looking for:

Essential criteria:

• 10+ years’ immigration experience, with strong expertise in South Africa inbound matters
• At least 5 years’ experience leading, coaching and developing a team
• Proven ability to manage complex immigration matters and oversee high-quality service delivery
• Strong client relationship management skills, with experience engaging senior stakeholders
• Commercial awareness, including experience managing budgets, billing oversight or fee discussions
• Confident communicator, comfortable leading client meetings and resolving escalations
• Demonstrated ability to improve processes and drive team performance
• A collaborative and accountable leadership style

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our South Africa offerings include:

• Competitive Salary: We offer salaries that reflects your skills and experience
• Health and Wellness: Medical aid scheme, gap cover, employee assistance programme and free Headspace membership
• Protection and Security: Provident fund, group life insurance, funeral cover, disability and critical illness cover
• Time Away from Work: In addition to 20 days annual leave and public holidays, we birthday leave, study leave and enhanced maternity leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need.

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.