IFM Optimization Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As an IFM Optimization Manager at JLL's Global Integrated Facility Management, you will drive operational excellence in Integrated Facility Management (IFM) programs through hands-on expertise and data-driven process optimization while requiring deep facility management experience to validate and improve facility operations, with a particular focus on enhancing the Site Inspection Program and implementing proven FM best practices across the portfolio. This role requires leading the validation and improvement of facility management processes, with particular emphasis on the Site Inspection Program while applying hands-on FM expertise to identify operational inefficiencies and implement practical solutions. You will challenge existing processes and propose evidence-based improvements while establishing and monitoring key performance indicators for facility operations. This comprehensive IFM optimization manager role involves coaching and influencing leadership through data-driven recommendations while challenging conventional thinking and maintaining strong stakeholder relationships. You will foster a culture of continuous improvement and operational excellence while collaborating effectively with regional facility management teams and business stakeholders, directly contributing to JLL's mission of delivering exceptional integrated facility management excellence through comprehensive process optimization, quality control implementation, and operational performance enhancement that ensures service delivery consistency, efficiency improvements, and measurable operational excellence across diverse facility management portfolios.

What your day-to-day will look like:

• Lead validation and improvement of facility management processes with particular emphasis on Site Inspection Program while applying hands-on FM expertise for operational solutions
• Challenge existing processes and propose evidence-based improvements while establishing and monitoring key performance indicators for facility operations comprehensive coordination
• Coach and influence leadership through data-driven recommendations while challenging conventional thinking and maintaining strong stakeholder relationships coordination
• Foster culture of continuous improvement and operational excellence while collaborating effectively with regional facility management teams and business stakeholders
• Analyze operational data to identify trends and improvement opportunities while ensuring consistent service delivery and quality control across facilities
• Implement and maintain systematic performance monitoring frameworks while translating analytical insights into actionable facility management improvements coordination
• Validate and enhance Site Inspection Program while implementing data-driven process improvements for measurable operational efficiency enhancement coordination
• Drive operational excellence in IFM programs while demonstrating proven track record of implementing FM process improvements across diverse portfolio environments.

Required Qualifications:

• Bachelor's degree in Facilities Management, Engineering, or related field with 5-8 years of hands-on facility management experience for comprehensive optimization coordination
• Direct experience with Amazon/JLL facility management operations strongly preferred with proven track record of implementing FM process improvements coordination
• Strong analytical skills with ability to translate data into actionable insights while demonstrating excellent communication skills with senior leadership influence capability
• Understanding of facility management processes validation and improvement while demonstrating Site Inspection Program emphasis and FM expertise application coordination
• Experience with operational inefficiencies identification while understanding practical solutions implementation and existing processes challenging with evidence-based improvements
• Knowledge of key performance indicators establishment and monitoring while understanding leadership coaching through data-driven recommendations and stakeholder relationships maintenance
• Understanding of continuous improvement culture fostering while demonstrating regional facility management teams collaboration and business stakeholders coordination
• Experience with operational data analysis while understanding trends and improvement opportunities identification and consistent service delivery ensuring across facilities.

Preferred Qualifications:

• Professional certifications (CFM, FMP, or equivalent) with experience with CAFM systems and digital FM tools for comprehensive technology coordination
• Background in operational excellence methodologies (Lean, Six Sigma) while demonstrating success in challenging and improving existing processes coordination
• Experience with systematic performance monitoring frameworks implementation while understanding data-driven process improvements and operational efficiency enhancement
• Knowledge of Site Inspection Program validation and enhancement while understanding facility management delivery quality and consistency ensuring coordination
• Understanding of process optimization initiatives effectiveness while demonstrating hands-on facility management experience and Amazon/JLL operations knowledge
• Experience with senior leadership influence through communication skills while understanding analytical skills application for actionable insights translation coordination
• Knowledge of IFM programs operational excellence while understanding facility management best practices implementation across portfolio environments coordination
• Background in evidence-based improvements proposal while demonstrating conventional thinking challenging and stakeholder relationships maintenance across diverse environments.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

143,600.00 – 208,200.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.