Equipment Customer Manager (EqCM)
Drive service excellence for Equipment North America customers.
As an EqCM, you’ll be the central connection point between our sales, service, and operations teams—ensuring every project transitions smoothly from estimate to startup. You’ll champion service readiness, warranty accuracy, and customer satisfaction while keeping projects moving and issues resolved.
What You’ll Do
• Partner with SAEs during estimating to define service scope and support custom service quoting.
• Coordinate technician readiness, training needs, and startup execution.
• Lead service turnover meetings and maintain clear communication across SAEs, BOMs, CRCs, and customers.
• Ensure accurate asset setup, warranty validation, and timely invoicing.
• Serve as the primary contact for warranty requests and escalate issues to keep work on track.
• Introduce Connected Services and support customers with technical and service‑related needs.
What You Bring
• 10+ years of industry experience or a technical engineering/construction degree.
• Strong communication, organization, and collaboration skills.
• Ability to manage multiple projects with professionalism and attention to detail.
• Proficiency with Microsoft Office and comfort working in a technical environment.
Preferred
• BA in Engineering or Construction
• HVAC equipment knowledge
• Advanced MS Office skills
Hiring Compensation Range: 115,000.00 –150,000.00 USD Annual. (Annual rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.