1. End user support and troubleshooting
Diagnose and trouble-shoot end-users issues linked to reporting, core compensation and HCM raised by the local teams through the case management tool ServiceNow
Involve other teams in the trouble-shooting issues if needed (HRDS, Payroll, IT)
Provide solutions and update documentation (mainly training materials such as job aids, videos…) to ensure continuous knowledge transfer with end users
Improve the end user experience. Respect and monitor Service Level Agreement on each ticket
2. Collaborate with HRDS team to manage functional enhancements and system maintenance
Collaborate with HRDS teams to deliver solutions and provide functional support pertaining to the Workday Compensation, Reporting and HCM modules to the business
Support the team in regular system audits to ensure data accuracy, compliance, maintenance and optimization of the Core Compensation and Reporting modules.
Edit, create and maintain reports, calculated fields, report tags and other reporting elements as agreed with the HRDS manager.
Edit, create and maintain compensation plans and eligibility rules as agreed with the HRDS manager.
3. Support Scheduled Releases in Workday
Contribute to the scheduled Workday releases testing twice a year.
Ensure current functionalities remain and test proposed enhancements.
Update documentation accordingly to the releases
Train end users
4. Documentation, Communication and User Adoption
Ensure the documentation (training material, process flows, configuration workbooks, security workbooks…) is updated after each change on Compensation, Reporting and HCM modules when applicable.
Ensure the documentation is stored in the right place (knowledge base of ServiceNow tool, pulse, Newsletter) and accessible by end users
5. Ensure regular coordination with
The HRDS team to support design, build, configuration and testing of Workday solutions
The GBS team
Work experience
Minimum 1 year exposure to run, maintain and enhance Workday post go-live
Experience working on an International HRIS environment with cross-functional teams
Knowledge
Operational knowledge on Workday, mainly HCM, Reporting, Compensation Modules
Experience with HRIS requirements analysis and user testing and training
Abilities
Strong capacity to analyze, synthesize and resolve issues (explaining clearly the resolution to the end user).
Ability to identify and recommend proactively areas for process improvement and provide efficient support to end users
Skills to build and deploy training to HR community
Pragmatism, tenacity and agility
Know-How
Providing proposal to improve on HR process efficiency and user experience (innovation, automation)
Manage priorities and respect deadlines, especially in case of high volume of support
Listening skills
Working in a multicultural environment
Excellent written and oral communication skills, as well as presentation one
Languages
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.