HR Operations Specialist

As part of this expansion, we are creating a new HR & Payroll Specialist role based in Belgrade, Serbia. You will join an established and collaborative team and play a key role in supporting our growing, multi-country workforce. This role sits within our International Employee Experience team and acts as a first point of contact for payroll and HR operations queries, with a strong emphasis on multi-country payroll delivery, accuracy, compliance, and employee experience.
We are looking for someone who enjoys working in a fast-paced, international environment and is motivated to improve processes, leverage technology, and contribute to a better-than-expected employee experience through automation and self-service.

We're looking for someone who: 

• Has proven hands-on experience delivering payroll operations in a multi-country European environment
• Is comfortable managing high volumes of payroll and HR queries in a dynamic, international setting
• Has strong experience working with external payroll providers as well as internal payroll processes
• Is a confident, independent worker with strong problem-solving and analytical skills
• Is highly organized with excellent attention to detail
• Brings a continuous improvement mindset, always looking for more efficient and scalable ways of working
• Is fluent in written and spoken English
• Has experience using SuccessFactors and/or Workday (highly beneficial)
• Has a solid understanding of employee relations fundamentals and payroll-related legal and compliance requirements

 

What you'll be doing: 

Payroll (approx. 70%)

• Managing end-to-end payroll processing across multiple European countries, ensuring accuracy, timeliness, and compliance with local regulations
• Working closely with external payroll providers, while managing selected payroll activities in-house
• Acting as a trusted point of contact for multi-country payroll queries, responding accurately and efficiently
• Investigating and resolving payroll issues with a solutions-focused mindset, keeping employee experience in front of mind
• Supporting the implementation and ongoing administration of flexible benefits and payroll-linked deductions
• Ensuring payroll-related data is accurate, complete, and up to date in HRIS and other relevant systems
• Continuously reviewing payroll processes to identify opportunities for automation, standardization, and efficiency

HR Operations & Administration (approx. 30%)

• Supporting contract administration and employee documentation across the full employee lifecycle
• Managing onboarding, contractual changes, and offboarding with strong attention to detail and employee experience
• Handling a high volume of HR and operational queries, balancing speed, accuracy, and compliance
• Working effectively within a matrix organization, partnering with HR, Finance, and external vendors
• Providing operational support on employee relations matters, with awareness of local legal considerations
• Maintaining accurate employee data and ensuring confidentiality, data protection, and compliance

General

• Partnering closely with HR, Payroll, and People Partner teams to ensure smooth handovers and clear ownership
• Building strong working relationships with internal stakeholders and external providers
• Supporting and contributing to HR and Payroll projects aligned with business and growth objectives
• Providing operational input and guidance to People Partners
• Proactively identifying opportunities to simplify, standardize, and improve HR and payroll processes as the organization scales

Please, provide us your CV in English.