HR Business Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The HR Business Analyst provides data-driven insights and enhances the employee experience by leading workflow optimization, requirements gathering, documentation, testing coordination, and operational readiness across the People Experience (PX) function. This role translates business needs into clear, executable process and system requirements, partnering closely with HRIS, People Operations, Talent Development, Integrations, Communications & Change, and other cross-functional teams to drive consistency, scalability, and risk reduction across the employee lifecycle.

Responsibilities and Duties:

Process Analysis & Optimization

• Map current-state workflows across the employee lifecycle, including onboarding, offboarding, performance cycles, engagement programs, Service Delivery, internal mobility, and integrations.
• Develop future-state process recommendations aligned with employee experience principles, operational feasibility, and Workday capabilities.
• Maintain or partner on SOPs, playbooks, workflow diagrams, decision trees, intake forms, job aids, and checklists.
• Identify friction, inefficiencies, and inconsistencies; perform root-cause analysis for system, data, user behavior, process, or policy issues.
• Recommend improvements to reduce rework, clarify processes, and ensure intuitive, repeatable workflows.

Project & Program Management

• Lead cross-functional PX initiatives from intake to execution, ensuring clear scope, ownership, milestones, and acceptance criteria.
• Facilitate working sessions, design reviews, and decision forums; escalate risks and blockers promptly.
• Maintain project plans, coordinate resources, and ensure documentation is complete, version-controlled, and accessible.
• Manage readiness validation and handoffs to support ongoing execution across PX, HRIS, Integrations, and other partners.

Discovery & Requirements Translation

• Serve as operational liaison for PX, HR Systems & Data, Payroll, Finance, Legal, IT, and other partners.
• Facilitate intake sessions to clarify problems, desired outcomes, scope, dependencies, and constraints.
• Translate requests into structured, testable requirements, including current and future states, business rules, edge cases, and downstream impacts.

Cross-Functional Handoffs & Operational Enablement

• Execute clean handoffs when work falls outside PX ownership, providing clear problem statements, context, stakeholders, dependencies, and required inputs.
• Lead requirements gathering for PX, People Ops, and integration initiatives; coordinate UAT, system validation, and defect tracking.
• Support Workday pre-release impact analysis and update SOPs or workflows based on system changes.
• Assist HR M&A integrations with workflow mapping, data validation, and checklist execution, surfacing risks and lessons learned.

AI Enablement & Adoption

• Identify and pilot AI-enabled solutions (including Workday AI and intelligent automation) to streamline PX workflows, reduce manual effort, and improve employee and manager self-service.
• Partner with HRIS, IT, and cross-functional teams to translate PX use cases into responsible AI requirements, ensuring strong governance, data integrity, risk mitigation, and measurable impact.
• Drive AI adoption by defining use cases, assessing process impacts, and enabling teams with clear guidance, change support, and success metrics to scale sustainable AI practices.

Skills and Competencies:

• 3–6+ years in People Operations, HR Operations, People Experience, HR Business Analysis, or similar roles.
• Hands-on experience supporting Workday-enabled processes (HCM experience required).
• Ability to identify issues, analyze data, and develop practical solutions to complex problems.
• Ability to evaluate processes from a business analyst perspective, including defining and documenting workflows, identifying inefficiencies or opportunities for improvement, and developing actionable plans to enhance effectiveness and alignment with organizational objectives.
• Capability to think strategically and critically evaluate situations to make informed decisions.
• Experience developing UAT scenarios, test scripts, and validating system changes.
• Ability to translate ambiguous requests into structured, actionable requirements.
• Strong stakeholder engagement, facilitation, and communication skills.
• Comfort operating across functions with clear boundaries and disciplined handoffs.
• Ability to manage multiple priorities in a fast-paced, evolving environment.

Primary Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in people operations, employee experience, change management, or journey mapping.
• Background in continuous improvement methodologies (Lean, Kaizen, Six Sigma).
• Experience supporting HR operational change.
• HR service delivery, ticketing platform, or SLA management experience.

Salary range: $90,000-$95,000 plus bonus 

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.