HPC SME
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you will do:
- Review and Validate HPC solutions and Environment through POCs and Benchmarking
- Architecting and designing HPC solutions tailored to the customer’s needs.
- Overseeing solution implementation, integration and testing.
- Diagnose and correct solution issues during the implementation.
- Providing training, documentation and ongoing support.
- Maintain the Life-cycle management of the HPC environment.
- Oversee the team operations and deliverables.
- Lead the team with technical expertise ensure regular technical session and case reviews
- Demonstrate high level of technical & communication skills under critical situations
- Takes responsibility for end-to-end problem ownership and its solutions.
- Should be a good team player
What you need to bring:
- 8 - 12 years of experience different flavours of Linux like SLES, RHEL and Ubuntu/Debian.
- 5 - 8 years Experience in managing HPC/Linux clusters and should have good understanding of its architecture.
- Skilled in installation and configuration of various applications on Linux.
- Install, administer, and maintain hardware, system software, networking, accounts, and security measures on VMWare configuration.
- Diagnose and resolve system issues and performance issues.
- Should have experience in drafting technical SOPs, action plans and knowledge documents.
- Should have good understanding of different cloud platforms.
- Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime.
- Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
- Track resource usage using monitoring and queuing software.
- Peer assistance is an added trait.
Technical Skills:
- Demonstrated expertise with Linux system administration, including OS, networking, storage, Docker and security.
- Experience with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet.
- Familiarity with large storage systems (Scality, Weka, Lustre, GPFS, others).
- Experience with HPC clusters manager ( HPCM, Bright Cluster Manager).
- Experience in server hardware patching and troubleshooting.
- Experience managing HPC clusters and GPUs.
- Experience using and supporting job schedulers such as SLURM, PBS or other schedulers.
- Familiar with Shell/python scripting and Ansible.
- Familiar with monitoring tools like Grafana/Nagios/Opsramp.
- Familiar with virtualization technologies like KVM, VMWare, vCenter.
- Infrastructure Monitoring: Nagios, OpsRamp, HPE PCM, NVIDIA BCM, Solar Winds
- Virtualization: Containers, Kubernetes, Vmware and OpenShift
Business Skills:
- Demonstrate strong written and verbal communication skills.
- To lead and guide the team while serving as the single point of contact (SPOC) representing the team to the customer
- Interacting and collaborating across different technology teams within HPE.
- Must work towards achieving HPE’s vision for our customers.
- Affinity and a thorough understanding of support processes defined within HPE.
- Ability to work in a 24x7 environment in rotation shifts
- Exhibit “Customer First and Customer Last Attitude” consistently.
- Ability to drive cases to closure and provide Case Summary.
- Demonstrate high level of technical & communication skills.
- Takes responsibility for end-to-end problem ownership and its solutions.
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Services
Job Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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