HP Field Operations Manager

Job Type:

Regular

Work Location:

Remote - VA - EST

Overview:

2020 Companies has a full-time remote Field Operations Manager opportunity representing our client, HP.

About the Role

The Field Operations Manager plays a crucial role in ensuring the smooth operation of field activities. This position requires a combination of strategic thinking, strong leadership skills, and meticulous attention to detail. The Field Operations Manager is responsible for staffing, scheduling, compliance, and performance metrics to drive operational excellence and support the achievement of business objectives. By providing guidance, support, and compliance tracking, the Field Operations Manager helps to streamline processes, enhance productivity, and ensure alignment with retailer and internal standards. This role requires effective communication, collaboration, and problem-solving skills to address challenges and drive continuous improvement in field operations. The FOM serves as a key point of contact between field teams, management, and other stakeholders, fostering a culture of accountability, teamwork, and excellence in execution.

What's in it for you?

• Work remotely

• Competitive salary, paid weekly

• Quarterly bonus potential

• Next day pay on-demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Monthly mobile reimbursement

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

• Product giveaways

• Week off between Christmas and New Year’s

• Birthday off

Job Description:

• Facilitate the staffing and onboarding process for their assigned region(s)

• Create a welcoming new hire experience and ensure completion of required training

• Collaborate with the training team to ensure adherence to the new hire onboarding path

• Creating & Auditing Team Schedules and Shift Compliance

• Develop and maintain team schedules, ensuring adequate coverage and alignment with business needs

• Conduct regular audits of shift compliance to ensure adherence to established schedules and standards

• Ensure field team compliance with retailer standards and internal performance metrics

• Provide support for ASM/RSM activities, such as store visits, training sessions, and other needs

• Effectively provide direction, training, and guidance while ensuring retention of the team

• Attend meetings and conference calls as required in and out of the region as needed

• Travel to store locations within a region (as needed)

• Ensure adherence to all company policies and procedures

• Perform all other duties as assigned

Performance Management

• Staffing Rates & 90-day Turnover

• Schedule/Visit Compliance

• External/Internal Compliance

• Efficient handling of administrative tasks

Qualifications

• High school diploma or equivalent required; Business degree preferred

• 3-5 years of retail or sales experience required

• Demonstrate ethical and professional standards in a business environment

• Demonstrate good judgment and initiative, make decisions and problem solve

• Able to work autonomously with excellent time management and strong organizational skills

• Excellent verbal and written communication and interpersonal skills

• Positive attitude, willingness to learn, and ability to work flexible hours including evenings and weekends

• Must be able to travel throughout the Region

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.