Housing Systems Manager

• Full Time, Permanent Role
• Location: Sydney, Brisbane, Perth or Darwin with Work from Home Days!
• Salary $118,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

At Mission Australia Housing, technology matters most when it makes life easier for the people using it every day. As our Housing Systems Manager, the focus is on shaping and improving housing systems with staff and residents at the centre , designing solutions that are practical, intuitive and connected across the whole service system. Working at the intersection of housing operations, technology and lived experience, this role brings a human‑centred, systems‑thinking approach to ensuring our platforms genuinely support frontline teams, enable good decisions and strengthen the services that help people access and sustain safe, affordable homes.

Your key responsibilities will be to:

• Play a lead role in the systems roadmap and governance, covering Civica (Cx), Assetic, 8x8, SharePoint and the website.
• Align business processes and system design, translating operational workflows into practical configuration, integrations, data and reporting requirements that work for end users.
• Drive continuous improvement of core platforms, particularly CX, working with IT and vendors to deliver enhancements that improve staff experience and resident outcomes.
• Own SharePoint and document management governance, including standards, permissions, audits and version control, so information is findable, current and compliant.
• Work closely with our housing data team, defining critical data fields and validation rules, guiding dashboards and reports, and ensuring changes meet legislative, contractual and regulatory obligations.
• Be the SME in systems‑related projects, scoping issues, testing solutions, coordinating go‑lives, supporting cyclical processes such as rent reviews and water billing, and embedding lessons learned.
• Build strong internal and vendor partnerships, representing Housing Operations in technical forums, managing risks and issues, and supporting new business implementations and embedding into daily operations.

Requirements for success

• Proven experience managing or supporting complex business systems, ideally across housing, community services or another regulated operational environment.
• Strong ability to translate business needs into clear business process, system, data and reporting requirements, and explain technical concepts in practical, plain language.
• Demonstrated systems‑thinking capability, with an understanding of end‑to‑end impacts across processes, technology, data, compliance and service outcomes.
• Experience working collaboratively with IT teams, system vendors and cross‑functional stakeholders to deliver system improvements and manage change.
• Well‑developed analytical and problem‑solving skills, with the ability to identify root causes and design sustainable, user‑centred solutions.
• High level of organisation and written communication skills, including the ability to develop governance documents, guidance materials and support resources.
• Current valid Working with Children Check (WWCC) or willingness to obtain prior to commencement.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you