About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
The Opportunity:
Four Seasons Hotel Silicon Valley is currently looking for a Housekeeping Manager.
Essential function of the job:
Responsibilities and essential job functions include but are not limited to the following:
Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold.
Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.
Resolves guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner.
Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant.
Qualifications and Skills:
At least 1-2 years of supervisory experiences in Housekeeping/Laundry department
Prior luxury hotel experience in the Housekeeping/Rooms Division strongly preferred
Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
Requires reading, writing and oral proficiency in the English language
Must provide work authorization document - proof of eligibility to work in the United States of America
What to Expect:
Salary Range: $80-85K
Be part of a cohesive team with opportunities to build a successful career with global potential
Fully paid for medical, dental, and vision insurance for employee and immediate family
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning for work attire
Free employee parking