Hospital Manager II

VCA ARECA is seeking an exceptional Hospital Administrator to Lead and Inspire our professional team. ARECA is a state-of-the-art 18,000 square foot specialty, emergency and referral teaching hospital located in Mesa, Arizona. Our hospital and its staff are committed to providing the highest quality veterinary medical care available. VCA ARECA opened in 2004 and is an offshoot of Mesa Veterinary Hospital, a long standing, well respected, specialty and general practice that opened its doors in the 1940’s.  We are proud to be an AAHA accredited referral hospital since 2009.

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The ideal candidate will have a:

• Positive "Can Do" Attitude in Business Decisions and Client Service.

• Radiate passion in working with people and who finds joy in helping animals. 

• Be able to lead a team with emotional intelligence. 

• Create a high functioning team but also have fun. 

• Be available to their teams on all shifts.

• Minimum of 5 years of experience as a Hospital Manager.

Job Summary

The Veterinary Hospital Administrator is responsible for the overall operational leadership of the hospital. This role ensures smooth day-to-day functioning, supports clinical teams, manages administrative staff, and drives strategic initiatives to improve efficiency, profitability, and employee engagement. We are looking for an experienced Positive visionary leader who can lead a large team of professionals and has the ability to be an agile change agent. Must love working with people.

Operational Leadership

• Oversee daily hospital operations across emergency and general practice departments

• Ensure compliance with veterinary regulations, OSHA standards, and hospital protocols

• Monitor and maintain inventory, equipment, and facility needs

Financial Management

• Develop and manage budgets, forecasts, and financial reports

• Analyze KPIs and implement strategies to improve revenue and cost control

• Collaborate with accounting and finance teams on billing, payroll, and vendor contracts
• Meet financial expectations and goals

Human Resources

• Recruit, onboard, and retain top-tier veterinary and support staff

• Manage scheduling, performance evaluations, and conflict resolution

• Foster a culture of accountability, teamwork, and continuous improvement

Client Experience

• Ensure exceptional customer service and client communication

• Address escalated client concerns and feedback professionally

• Support marketing and community outreach initiatives

Strategic Planning

• Partner with medical leadership to align operational goals with clinical excellence

• Lead hospital growth initiatives, including service expansion and facility upgrades

• Implement technology and process improvements to enhance workflow

Qualifications

• Bachelor’s degree in Business Administration or related field preferred
• Certified Veterinary Practice Manager Certification is a plus
• Minimum of 5 years of leadership experience in veterinary or hospital administration
• Strong financial acumen and HR people skills
• Excellent communication, organizational, and problem-solving abilities
• Familiarity with veterinary software is a plus

Other Skills

• Ability to inspire and guide diverse teams, resolve conflicts, and foster a culture of accountability and collaboration.

• Resilient and growth mindset

• Skilled in long-term planning, identifying growth opportunities, and aligning operational goals with clinical excellence.
• Proficient in budgeting, forecasting, analyzing KPIs, and implementing cost-control strategies.
• Knowledge of hiring practices, performance management, labor laws, and employee engagement techniques.
• Strong interpersonal skills with a focus on delivering exceptional client experiences and handling escalations with professionalism.
• Capable of streamlining workflows, managing inventory, and optimizing scheduling in a high-volume environment.
• Calm under pressure with the ability to make sound decisions quickly, especially in emergency situations.
• Excellent verbal and written communication skills, with the ability to work effectively across departments and with external and internal partners.
• Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment are crucial for success in this role. The Veterinary Hospital Administrator must be passionate about animal care while possessing strong leadership capabilities to guide the team towards providing exceptional service in a compassionate environment.

Eligible full-time employees will be rewarded with a comprehensive benefits package, including: 

Health & Well-being 

• Innovative associate health and well-being department (Headspace app subscriptions, Fidelity financial wellness tool, and access to additional mental health resources) 

• 401k retirement savings plan with company match 
• Health/dental/vision insurance, infertility benefits, gender affirmation services 
• Paid parental, vacation and sick leave 

• Company Masterclasses
• Access to Continuing Education resources
• Scholarships to certification and Bachelor degree with partner college

• 75%-100% pet discounts on services
• Performance Bonuses
• Paid life insurance 
• Paid short-term disability insurance 

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.