Home-Based Training Ambassador

Number of Openings: 1
 

Are you passionate about training, technology, and helping others succeed? We are seeking a highly motivated, detail-oriented Home-Based Training Ambassador to support partners and internal staff in maximizing the value of our software solutions. In this role, you will deliver engaging technical training, develop clear and practical learning resources, and support ongoing education initiatives to ensure successful onboarding and continuous learning. This position is ideal for someone who enjoys translating complex software concepts into user-friendly experiences and thrives in a collaborative, fast-paced SaaS environment.

REQUIRED CORE COMPETENCIES  

• Technical & Instructional Expertise: Experience in training, education, or instructional design—preferably within SaaS or software environments—with the ability to simplify advanced concepts into clear, actionable learning.

• Engaging Communicator: Strong verbal and written English communication skills with the confidence to present to diverse audiences and facilitate interactive sessions.

• High Technical Aptitude: Quick to learn new systems and tools, with the flexibility to adapt to evolving software features and processes.

• Training Development Skills: Ability to create structured, practical, and user-friendly training materials, guides, and documentation.

• Collaborative & Cross-Functional: Comfortable working across departments and partnering with internal teams to address training needs and close knowledge gaps.

WHAT YOU WILL DO  

• Lead onboarding training for new Syncore and Commercio Partners across Sales, CSR, Finance, Graphics, and Production teams.

• Host weekly training sessions for new users in Sales, CSR, and Finance roles.

• Maintain training registration and new-user setup, including creating and distributing role-based training materials.

• Create onboarding materials and assist with department-specific training for internal staff.

• Provide training for Success Team members on new releases, Syncore features, and other topics as needed.

• Review, update, and improve internal and external training documentation.

• Offer troubleshooting support and Q&A sessions to deepen user understanding of the company's software.

WHAT WE LOOK FOR 

• Education – Bachelor’s degree in Communications, Business, Education, English, or a related field.  

• Experience – 1-2 years of experience in training, education, or instructional design (preferably in SaaS or software environments).

• Language Proficiency – Strong verbal and written English communication skills.  

• Work Schedule – Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual communication platforms. 

  • Experience with QuickBooks and/or NetSuite integrations is a plus.

  • Experience with General Accounting Principles is a plus.​ 

WHAT WE OFFER

• Salary Range: PHP 45,000 – 50,000

• Industry: Promotional Products (SaaS)

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!