Head of Workplace Experience, Americas

The Role  

We are seeking a highly organized and efficient Regional Workplace Experience Manager to work with our Global Real Estate & Facilities team in our New York City (“NYC”) headquarter office. The candidate should have deep experience in front office administration and customer service with relation to workplace experience. We are looking for a hands-on, strategic and resourceful problem solver with a proven track record of facilitating daily operations in a fast-paced environment. The Regional Head Manager will support key stakeholders within the firm and contribute to the overall success of our team. The Regional Office Manager will lead and train/develop a team of nine Workplace Experience Associates across the New York City, Summit, Jericho, Stamford, Miami, San Francisco, and Sao Paolo offices.

 

What you’ll do 

As Regional Head Manager, you will be aspiring to achieve best in class for our colleagues in the Americas. You will be taking a lead role in helping them day to day and assisting them with adjusting to the ever-changing working environment. You will be responsible for cutting edge workplace experience technology and be a central point of contact for the various workplace initiatives happening locally and providing synergy and alignment with our global offices. You will manage both internal and external relationships from HR, Facilities, Accounting, Senior stakeholders to Building Management and Security.

• Oversee office operations to maintain a highly productive and organized work environment
• Hands-on working with the team, covering the front desk and assisting with the pantry services as needed
• Manage new hire orientation and office tours
• Lead and support the Americas Workplace Experience team while collaborating with global counterparts
• Develop and document consistent work standards and best practices to ensure alignment with current business needs
• Develop and update training guide to standardize best practices across offices
• Manage contracts and vendor relationships; ensure day-to-day office activities run smoothly
• Manage and evaluate third-party service providers, ensuring they meet performance and service level agreements, source alternative providers when necessary
• Liaise with the Human Capital Management Team to ensure new joiners/leavers experience a smooth transition/exit to the firm
• Event planning and management including budgeting
• Train and develop staff to be proactive, provide white-glove hospitality services and enhance the employee and guest experience
• Focus on providing excellent customer service and continuous service improvements
• Proactively gather feedback from staff members and guests about their overall experience in the office
• Track office running expenditures and inventory, process and approve invoices, and compile reports
• Flexibility to align with business needs as they evolve
• Manage staff performance reviews
• Some travel may be required as needed to support the needs of different offices

 

What You’ll Bring

What you need:

• Experience in workplace experience, front office administration or hospitality
•  A bachelor's degree
• 5-8 years of office management, hospitality, and/or corporate experience
• 5+ managerial experience leading teams.
• Proficiency in MS Excel and PowerPoint
• Enthusiastic and welcoming approach to interacting with others
• Excellent verbal and written communication skills to interact with team members, employees, and external contacts
• Experience managing employee desk experience by working with managers on seating assignments, arranging physical desk moves, and monitoring seating/space usage
• Experience with vendor management and maintaining accountability
• Strong ownership and a track record of delivering results
• The ability to carry out multiple tasks in a fast-paced and dynamic environment with strong attention to detail
• A high level of discretion and professionalism
• Ability to problem solve and remain calm under pressure
• Ability to work independently and prioritize competing demands without compromising quality

We’d love if you had:

• Experience with Condeco
• Experience with Navan
• Track record of improving reception and office services

 

Who We Are 
Schonfeld is a global multi-manager hedge fund that strives to deliver industry-leading risk-adjusted returns for our investors. We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets. We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income. 

Our Culture
At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork-oriented, collaborative and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

The base pay for this role is expected to be between $90,000.00 and $110,000.00. The expected base pay range is based on information at the time this post was generated. This role may also be eligible for other forms of compensation such as a performance bonus and a competitive benefits package. Actual compensation for the successful candidate will be determined based on a variety of factors such as skills, qualifications, and experience.

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