Head of Marketing Operations & Planning - 12 Month Contract

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

 

A bit about the role

As our Head of Marketing Operations, you are the strategic architect and steady hand steering our marketing engine through a pivotal year of evolution. This isn't just about keeping the lights on; it’s about building the systems and ways of working that empower our newly formed team to thrive. You will balance high-level transformation with hands-on execution, ensuring our global impact remains world-class. Your mission is to establish robust operational systems that endure well beyond your 12-month tenure, ensuring everything runs like a well-oiled machine 

If you worked here this past month here are some things you might have been involved in

• Architecting the Future: Designing and launching our brand-new resourcing function, including the successful hiring and onboarding of our Resource Controller.
• Cross Functional Alignment: Partnering with stakeholders across the organisation in planning sessions to synchronise the marketing calendar with global business objectives.  
• Pipeline Transparency: developing a rolling six-month resourcing roadmap; working alongside Program Directors and the Resource Controller to ensure Executive and XFN teams have a clear, unified view of creative and marketing capacity. 
• Process Optimisation: Identifying interdependencies between systems to create seamless, standardized workflows that make it easier for XFN teams to collaborate with Marketing.
• Strategic Guardrails: establishing upstream decision making and escalation processes to ensure outputs are aligned, complete, and clear at point of delivery 
• Financial Partnership: Navigating budget tracking and forecasting in close collaboration with the Finance team to ensure our global campaigns stay on track.
• Coaching & Leadership: Creating the space for your team to problem-solve, helping them build the autonomy needed to manage resource functions independently.

Let’s talk about you

You’re a Systems Thinker and Strategic Executor

You don’t just manage programs; you navigate and design the entire ecosystem. As a forward-looking strategist, you have a knack for seeing around corners.  You anticipate shifts and bottlenecks before they surface. You look at what’s coming next and proactively build the frameworks to support it.  Moving beyond traditional project management, you translate ambiguity into order. You take complexity and transform it into clear, actionable plans that ensure we are ready for both today’s demands and tomorrow’s challenges.

You’re an Empathetic Leader and Influencer

You know that big changes require big hearts. You are a role model for our values, guiding teams through transformation with transparent communication and support. You’re a natural at coaching, asking the right questions to help your team find their own solutions, and you’re equally skilled at influencing partners outside of your direct remit to adopt new, more efficient ways of working.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.