Head of Client Management & Execution Europe

Closing Date: 19 March 2026

Worker Type:

Permanent

Lead the UK & European CME business in line with NAB, CIB & CF Strategic ambition and priorities

Drive execution excellence, portfolio management and simplification across the business:

• Lead the team to deliver credit and execution expertise across the team including insights and forward-looking risk portfolio management
• In partnership with Coverage, Product and Credit deliver customer centric services and holistic solutions with a focus on ‘faster to yes’ within CIB risk appetite.
• Drive and support the transformation of CME through digital and technology initiatives, Domain prioritisation, operating model optimisation and successfully delivering team adoption of new ways of working.
• Drive execution excellence and a strong risk management culture across the team
• Foster a culture consistent with NAB’s strategic ambition and role model and embed ‘Leadership As An Advantage’ and ‘Who We Are’ behaviours.
• Contribute to enterprise‑level strategy development and prioritisation through insight, challenge and leadership across the CME and broader CIB agenda.
• Provide linkage back to Global HO FSA CME to ensure active global portfolio insights

Capabilities, Experience & Qualification Requirements:

Critical capabilities

• Commercial and Financial Acumen – understand competitive and market challenges and financial implications of decisions
• Business Transformation – Can lead and execute on complex change and brings the team on the transformation journey
• Customer Excellence – Embed culture of customer centricity and optimises customer experience, insights and value
• Future Focus – Anticipates emerging trends, customer needs and required capabilities to position for long term success
• Strategy Execution – able to navigate complexity, identify key value drivers and execute on appropriate strategic choices
• Operational Excellence – Drives execution excellence and simplification as well as quality, faster responses to customers
• Credit Expertise – provides expert credit judgement to support high-quality, risk aligned credit decisions
• Portfolio Management – Demonstrated ability to proactively manage credit and operational risks with appropriate controls and forward-looking considerations to manage risk.
• Regulatory Appreciation – understands and values regulatory, legal and statutory obligations and evidences compliance
• Distinctive Leadership – inspires, motivates and leads high performing teams and develops talent and succession

Experience

• 15+ years' professional experience in investment/financial industry
• Deep understanding of Credit Risk and experience with CIB clients, products and industry trends
• Significant experience in leading a global team with complex stakeholder relationships
• Proven experience in leading business transformation and change
• Understands operational risk and regulatory, legal and statutory obligations
• Knows how to leverage digital and data to optimise for long term success
• Demonstrated ability to build and maintain trusted and influential relationships with both internal and external stakeholders
• Authentic, inspiring leadership and track record of building high performance and customer centric teams.

Qualification Requirements

Tertiary qualifications with a degree in business and preference for post graduate qualifications

Key Stakeholder Groups

• London & Paris Branch: Key member of the leadership team
• CME & CF Leadership Team: Leadership across CF
• Client Coverage & Specialised Finance: Partner to deliver optimal end to end client experience and solutions
• CIB Transformation Domain: Partner to deliver on transformation initiatives
• Risk / Divisional Controls: Partner to ensure full compliance with regulatory obligations, credit risk frameworks and internal policies, and operation within risk appetite
• CIB Operations: Partner for quality and speed of execution
• HO Portfolio Resilience: Engage around emerging trends, portfolio management and stress testing

Key Accountabilities:

• Transformation: Contribute to agreed CIB and CF Strategic priorities including agreed transformation initiatives and benefits
• Customer & Revenue: Optimise the client experience and revenue outcomes by delivering on customer centric services and solutions with Client Coverage, Corporate Finance, Product Distribution & all other product teams.
• Operations & Process: Lead the team to deliver Credit & Execution excellence and services across client portfolios. Own, manage & continually improve processes to optimise efficiency and mitigate operational risk.
• Risk: Proactively manage risk and assurance requirements within agreed risk appetite across the team
• Stakeholder Relationships: Maintain strong working relationships with internal and external stakeholders
• Attract, recruit, develop and retain talent: Lead, coach and mentor to build a high performing team. Actively manage performance & build an engaged/empowered workforce
• Motivate, inspire and coach teams to foster a continued culture of customer centricity, engagement, trust, inclusivity and high performance

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. 

It’s a good time to see what more you can find at NAB as a

Head of Client Management & Execution Europe

A diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.