Hardware Engineer

What does a great Hardware Engineer do at Fiserv?

As a Hardware Engineer, you will support our Hazelwood, MO production facility by driving reliability and performance across print, inserter, and production mail systems. You will partner closely with Technical Engineers (TEs), maintenance, and operations teams to troubleshoot complex hardware, optimize workflows, and reduce downtime. Your work will help ensure we meet client commitments through safe, efficient, and highly available production operations.

What you'll do:

• Research market and technology trends to identify improvements in production workflows, downtime reduction, and maintenance repair efficiency.
• Analyze production performance data and failure modes to prioritize hardware improvements and preventive maintenance strategies.
• Diagnose, troubleshoot, and resolve complex hardware issues on production equipment to support Technical Engineers (TEs) and minimize unplanned downtime.
• Design, implement, and maintain network-connected production hardware, ensuring reliable connectivity, throughput, and security.
• Collaborate with cross-functional teams to assess requirements, plan upgrades, and execute projects for print, inserter, and mail systems.
• Develop, document, and update standard work instructions, troubleshooting guides, and equipment configuration records for knowledge sharing.
• Apply Lean and Continuous Improvement principles to drive data-based process enhancements and maintenance best practices.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in a hardware, production maintenance, or Technical Engineer role supporting complex electro-mechanical or networked production equipment.
• 7+ years of experience with print, inserter, or production mail systems in a high-volume production environment.
• 7+ years of project or program management experience leading equipment, workflow, or reliability improvement initiatives.
• Strong knowledge of network protocols and technologies such as TCP/IP, VLANs, VPNs, DNS, DHCP, and Wi-Fi, with hands-on experience configuring and supporting networked hardware.
• Experience with production data analysis, metrics development, and reporting using tools such as Excel or similar analytics solutions.
• Demonstrated application of Lean principles in a Continuous Improvement environment, including use of structured problem-solving methods.
• Proficiency with MS Office tools, including Excel, Outlook, and PowerPoint, to create analyses, presentations, and status reporting.
• Bachelor’s degree in computer science, information technology, engineering, industrial maintenance, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• 7+ years of experience troubleshooting complex production hardware in a print or mail operations environment.
• Experience with IP5000, HP roll-to-roll printers, and Ricoh cut sheet printers.
• Experience with BlueCrest, APS, MPS, EPIC inserting equipment, and APEX or Criterion sorters.
• 7+ years of management or supervisory experience leading maintenance or production teams.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires flexibility to work on-call, overtime, including weekends and holidays.
• This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.
• This role requires the ability to stand for a majority of the shift; safely lift and/or carry up to 50 pounds; lift above your shoulders; and climb, squat, kneel, twist, push, and bend frequently during each shift.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.