Guest Tavel & Expense Operations Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

This role is critical to deliver outstanding customer experiences during Guest Event Travel. You'll be at the center of connecting customers, suppliers, and internal teams ensuring every event runs efficiently from setup through final reconciliation.

What You’ll Do

• Support customers through the complete event lifecycle, from initial setup and configuration to post-event reconciliation and reporting
• Monitor booking activity and ticketing status within GDS systems, proactively identifying and resolving risks such as un-ticketed bookings, schedule changes, and failed reservations
• Handle virtual card issuance, distribution, and funding for guest travel, ensuring accuracy and compliance throughout the payment lifecycle
• Coordinate directly with providers of travel services (hotels, ground transport providers) to acquire billing statements, folios, and supporting documentation, and reconcile supplier billing against platform data
• Investigate and resolve discrepancies between bookings, payments, and supplier charges, supporting customers with expense validation and audit readiness
• Act a primary operational contact for the guests during live events, providing responsive support via email and platform tools
• Troubleshoot operational, supplier, and platform-related issues, collaborating with technology, product, payments, and servicing teams to resolve complex cases
• Track event progress and key performance metrics, identifying operational issues and providing insights to stakeholders
• Contribute to process improvements and operational documentation, identifying opportunities to enhance efficiency and automation

What We’re Looking For

• Experience in travel operations, customer support, group travel or event coordination
• Experience working with travel suppliers and handling invoices, folios, and billing documentation
• Experience using a Global Distribution System (GDS) such as Sabre GDS
• Strong organizational and prioritization skills, able to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills in English, comfortable engaging confidently with external partners
• Experience with technology platforms and operational tools
• Experience supporting SaaS platforms or digital customer journeys
• Strong problem-solving skills and attention to detail
• Proactive mindset with an aim to streamline and optimize processes
• Knowledge of the business travel ecosystem, including booking, ticketing, and servicing processes

Location

Mexico

Click here to learn more about the benefits we offer in Mexico.

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!