About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.What you will do
Guest Experience & VIP Coordination: Partner with Guest Experience and Front Desk leadership to ensure VIP recognition, deliver Forbes 5‑Star arrival and departure standards, and resolve guest concerns with professionalism and personalized service.
Team Leadership & Support: Assist with training, scheduling, performance feedback, department meetings, and disciplinary recommendations for Bell and Door staff while fostering strong collaboration across departments.
Arrival, Departure & Concierge Services: Welcome guests, assist with check-in, escorting, luggage handling, transportation arrangements, city recommendations, and smooth departures.
Operational Excellence: Monitor Hotsos, manage package handling and shipping, complete group room drops, and ensure timely execution of guest service tasks.
Cashiering & Systems: Handle assigned cash bank, foreign exchange, reconciliations, and use hotel systems for check-in/out, reporting, and room management.
Safety, Security & Compliance: Act swiftly in emergencies, uphold health, safety, and security standards, and comply with Four Seasons policies, work rules, and local regulations.
Professional Standards & Flexibility: Maintain impeccable appearance, punctuality, and hospitality standards, attend training as required, adapt to business needs, and support Concierge, Bell Staff, Business Center, and lobby operations as needed.
What you bring
Education: High School Diploma.
Relevant Experience: Prior operations experience preferred, with a demonstrated record of reliable and effective performance.
Availability & Flexibility: Ability to work an 8‑hour shift with flexible scheduling, including nights, weekends, and holidays.
Service Mindset: Genuine commitment to delivering exceptional service to guests, residents, colleagues, and leadership.
Technical Proficiency: Comfortable using computer systems and equipment required for daily operations.
Communication Skills: Clear, professional, and effective communication with guests and team members.
Organization & Independence: Strong organizational skills with the ability to work independently and manage priorities.
Adaptability Under Pressure: Ability to remain composed, detail‑oriented, and accurate in a fast‑paced, changing environment.
Accuracy & Documentation: Capable of reading, counting, and writing to complete documentation and transaction paperwork accurately.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan