About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.Our Brand Promise:
At Four Seasons, Life is richer when we truly connect to the people and world around us.
Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.
Our Promise to you:
To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.
What makes us unique:
In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.
Summary:
The Four Seasons Guest Recognition Specialist (GRS) is a critical role in our Guest Recognition effort and our ability to deliver exceptional levels of intuitive service with every guest, every stay at every property. At Four Seasons, we show people that we know who they are, what is essential to them and celebrate their individuality. The Guest Recognition Specialist role is responsible for guest profile management on property, pre-arrivals and non-guest profiles while upholding data privacy to the highest standards.
What we expect:
Job duties include but are not limited to:
Review all incoming arrivals to ensure accuracy of guest profiles and adherence to Four Seasons brand and operational standards.
Create and manage action essential traces to proactively notify relevant departments and support seamless guest experiences.
Audit and validate all Essentials submissions prior to Global approval to maintain consistency and quality across guest profiles.
Assist with Golden Profile accuracy and ensure information is relevant and accurate.
Participate in monthly corporate calls to stay aligned with brand initiatives, updates, and performance expectations.
Support improvement of Guest Recognition Dashboard scores by driving accuracy, consistency, and meaningful personalization efforts.
Prepare and deliver monthly recap reports to the CORE manager, highlighting trends, wins, and areas of focus.
Support pre-arrival planning by facilitating communication with guests and internal departments to ensure readiness for arrival.
Respond to guest email correspondence and internal communication with accuracy, professionalism, and a luxury focused tone.
Ideal candidate will have:
Previous Reservations experience
Fully trained on Golden
The ability to be creative in all aspects of performing the duties of the position
The ability to be a Team Player yet works independently with minimum supervision
The ability to be vigilantly attentive to detail monitor quality, and be service oriented
Minimum two year's of luxury hotel experience preferred.
Be able to make quick decisions and work in a hectic and diverse work environment.
Strong ability to prioritize, organize, and manage competing priorities.
Possess well-developed leadership and problem solving skills.
Must be able to build and maintain business relationships.
Excellent reading, writing, and oral proficiency in the English language.
Must be able to work flexible schedule (early morning/late nights)
We offer:
Hourly Rate:
Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals
Schedule:
Full-Time: AM/PM Shifts
Holidays and Weekends