Guest Experience & Services

POSITION: Seasonal Guest Services Staff 

DEPARTMENT: Event Services  

REPORTS TO: Director of Events/Operations   

FLSA STATUS: Part time hourly / Seasonal  

LEGENDS GLOBAL  

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. 

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. 

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. 

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! 

THE ROLE 

Performs the event and guest service activities at the facility as scheduled and supervised by the event/operations director. 

Essential Duties and Responsibilities 

Include the following:  

• Work Guest Experience locations during events, assisting guests with directions, event information, item checks, and ticket relocation. 

• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction.  Use supervisor support when necessary. 

• Provide guest and event information outside in information chairs. 

• Provide accommodation for wheelchairs, senior citizens, students and groups. 

• Assist with hospitality services as needed. 

• Serve as tour guide providing information and assisting visitors and patrons.  

• Serve as a tram guide, giving information to guests as they ride trams from the parking lots. 

• During day-to-day operations, serve as an ambassador of TRNA, assisting guests, contractors and staff. 

• May perform other duties as assigned. 

Supervisory Responsibilities     

• Not Applicable. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Work independently, exercising judgment and initiative.  

• Work effectively under pressure and/or stringent schedule and produce accurate results. 

• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment. 

• Define problems, collect data, establish facts, and draw valid conclusions. 

• Follow oral and written instructions and communicate effectively with others in both oral and written form. 

• Work in a fast-paced environment. 

• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays. 

Education and/or Experience         

• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience. 

Skills and Abilities 

• Good written, verbal and computer skills. 

• Remain flexible and adjust to situations as they occur. 

Computer Skills 

• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint. 

Other Qualifications 

• Be licensed to operate a motor vehicle in the United States. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. 

• Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events. 

• Must be able to work in outdoor all-weather conditions.  

Note 

The essential responsibilities of this position are described under the above headings.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.