Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Guest Experience Agent for the Season 2026 (minimum 6 or 7 months contract).

What You Will Do

• Reach out to VIP guests with pre-arrival communication (email, FS Chat) to collect preferences and offer assistance with any requests they may have prior to their stay.  
• Perform daily VIP room inspections for eligible guests to make sure amenities, welcome cards and special touches have been arranged. 
• Be available to personally welcome and escort VIP, Special attention and extended stay guests, and offer to act as a point of contact for any requests they may have during their stay.  
• Handle VIP’s guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints; assists VIP guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to VIP guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.   

What You Bring

• High School Dimploma or Bachelor’s Degree is required.
• Applicants must have European Passport or the legal right to work in Greece.
• Very good verbal & written communication skills in English are essential. Proficiency in Greek is an advantage.
• Previous experience in a similar role is an advantage.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance of €100.
• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests.
• Employee Recognition Program. 
• Opportunities for Global Travel through Task Forces and Transfers
• Access to Four Seasons global Training & Development.

Schedule & Hours  

• Summer Seasonal Job - 5 working days per week, with 2 days off. 
• Schedule is changing every week according to business needs.

If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!