Department: General Services Administration
Location(s): San Francisco, California, Lakewood, Colorado, Washington, District of Columbia, Atlanta, Georgia, Chicago, Illinois, Boston, Massachusetts, Kansas City, Missouri, New York, New York, Philadelphia, Pennsylvania, Fort Worth, Texas, Norfolk, Virginia, Tacoma, Washington
Salary Range: $62640 - $145468 Per Year
Job Summary: As a GSA SmartPay Specialist, you will support the existing GSA SmartPay program and provide foundational support for developing and implementing future program enhancements and expansions. Location determined upon selection. This position is in The Center for Charge Card Management (CCCM) which is responsible for the strategic management, development, and promotion of the GSA SmartPay program. We are currently filling two vacancies, but additional vacancies may be filled as needed.
Major Duties:
Qualifications: For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-09 salary range starts at $62,640 per year. Locality pay may vary. The GS-11 salary range starts at $75,788 per year. Locality pay may vary. The GS-12 salary range starts at $90,838 per year. Locality pay may vary. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify for the GS-09, you must have at least one year of specialized experience equivalent to the GS-07 level or higher in the Federal service. Specialized experience is defined as experience performing administrative or technical support duties related to commercial charge card programs, which involves assisting with program and technical inquiries, assist with contract-related activities (cost-price analysis, negotiations, reviewing statistical/financial data, etc.), preparing materials for training and marketing initiatives, gathering and organizing data for financial and trend reports, and verifying adherence to established program procedures. OR Education may be substituted for specialized experience if you have a Master's (or equivalent graduate degree such as LL.B. or J.D. as specified in qualification standards or individual occupational requirements), or two academic years of progressively higher level graduate education. To be creditable, such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR Have a combination of qualifying graduate education and specialized experience that when combined together meet the qualification requirements of this position. To qualify for the GS-11, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is defined as experience supporting GSA SmartPay or commercial charge card programs, which involves providing program and technical assistance, assisting with contract administration, contributing to training and marketing initiatives, collecting data for financial and trend analyses, and monitoring aspects of program compliance. OR Education may be substituted for specialized experience if you have a Ph.D. or equivalent doctoral degree or have successfully completed three full years of progressively higher level graduate education leading to such a degree or LL.M., if related. To be creditable, such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR Have a combination of qualifying graduate education and specialized experience that when combined together meet the qualification requirements of this position. To qualify for the GS-12, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. Specialized experience is defined as experience managing GSA SmartPay or other commercial charge card programs, which includes providing program and technical support, administering contracts, developing and delivering training and marketing, conducting financial and trend analyses, and ensuring program compliance. A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of these five required Knowledge, Skills, and Abilities (KSAs), for each grade, based on the experience documented in the resume and narrative responses below. GS-9: Knowledge of GSA SmartPay or other commercial charge card program objectives, technical terminology, and uses of services procured sufficient to apply standard procedures to respond to customer inquiries, identify routine issues, and support the administration of program activities under guidance. Knowledge of business management, financial management, customer service and marketing management principles and procedures to perform research, compile data and serve on project teams. Knowledge of major Government acquisition operations including their policies and procedures. Knowledge of business theories and implementation strategies to improve the direction of business management and development. Ability to communicate effectively, written or orally, to convey study findings to higher graded specialists and/or the supervisor. GS-11: Knowledge of GSA SmartPay or other commercial charge card program objectives, technical terminology, and uses of services procured sufficient to analyze customer requests, resolve non-routine issues, and independently administer program activities, including contributing to planning and implementation of program actions. Ability to communicate effectively with agency and organization customers and contractor administrators for training purposes and technical support. Knowledge of charge card management best practices, benchmarks, and performance metrics to assist in program monitoring and assessments. Knowledge of Federal contract principles and procedures of government-wide and/or commercial charge card services to support acquisition planning activities. Ability to collect and organize data to support responses to information requests from GAO, Congress, Office of Management and Budget (OMB) and other regulators. GS-12: Knowledge of GSA SmartPay or other commercial charge card services and program objectives, technical terminology, and uses of services procured sufficient to independently manage administration of the program, provide guidance to stakeholders, and evaluate complex issues. Communication skills required to effectively translate and articulate complex or sensitive technical information to diverse stakeholders, including agency leadership, organizational customers, and contractor administrators. Knowledge of charge card management best practices, benchmarks, and performance metrics to make recommendations and improve program efficiency and oversight. Knowledge of Federal contract principles and procedures applicable to the centralized acquisition and administration of government-wide and/or commercial charge card services to participate in acquisition planning and resolve contract administration issues. Ability to work closely with other agencies or departments to develop, coordinate, and deliver responses to information requests from GAO, Congress, Office of Management and Budget (OMB) and other regulators.
How to Apply: Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your application. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Application Deadline: 2026-04-29