EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Due to a recent internal promotion, an exciting opportunity has opened to join our diverse Melbourne team. In this role, you will lead the technical teams (including Technical Specialists, WPI, IB and Strategic Tech), driving strong performance and capability while ensuring high-quality stakeholder engagement, sound decision making, and sustainable claims outcomes that make a meaningful difference in people’s lives.
This is a critical leadership role, supporting the achievement of organisational objectives and contractual requirements through the delivery of superior claims management services. Success in this role will be underpinned by your ability to build strong internal and external relationships, drive positive outcomes, and enhance the organisation’s reputation.
This is a full time, permanent position based in our Melbourne office, with the flexibility to work from home up to two days per week.
YOUR RESPONSIBILITIES
Lead the strategic direction, performance, and long‑term sustainability of our Technical teams.
Develop, implement, and forecast operational plans aligned to organisational objectives.
Oversee a scalable, efficient, collaborative, and customer‑centric operating model.
Identify and evaluate individual and organisational capability and development needs.
Design and deliver individual and group learning and development initiatives.
Drive continuous improvement and innovation, maintaining awareness of industry trends and responding effectively to change.
Monitor internal service level standards and provide feedback to support consistent, high‑quality outcomes.
ABOUT YOU
Extensive experience within the Workers’ Compensation Insurance industry is mandatory.
Demonstrated experience in a leadership role within a fast‑paced business environment.
Proven ability to collaborate across business units to achieve strategic objectives.
Comprehensive understanding of the personal injury industry, including relevant legislation, contractual obligations, and
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.