About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
PURPOSE
- Agency & FA Development – This role is responsible for driving and executing FWD’s group wide Agency & FA strategy with a focus on scaling up quality recruitment, increasing activation, productivity and delivering our ambitious business growth objectives.
- LBU support – The role is expected to go deep into partnering with LBUs in 3-4 key Agency and FA markets to execute local Agency & FA strategies to deliver an increasing contribution from these channels to overall business growth.
- Group & LBU Stakeholder management – This role is a core part of Group Agency & FA team and will need to partner closely with Group functions and LBU teams to support overall Group Distribution & Proposition business objectives.
- Group Distribution strategic planning and governance framework – support in the design of Group Distribution planning and governance and provide strong first line of defence to ensure quality and sustainability in Agency and FA development
- FWD Values: Demonstrate FWD values of Committed, Innovative, Proactive, Open and Caring
KEY ACCOUNTAIBILITIES
- Strategy & Business Planning - Conduct ongoing strategic reviews and support development of LBU Agency and FA Strategic Business Plans
- LBU Support - Partner with LBUs to identify and execute initiatives and programs to significantly increase Agency & FA channel APE & VNB through accelerating quality manpower scaling
- Stakeholder Management - Collaborate with Group Distribution & Propositions and other Group Office stakeholders to deliver groupwide strategic plans for Agency & FA channels
- Agency & FA Compensation & Financing - Guide LBUs to design and implement effective Agency & FA compensation and financing schemes (including both organic and inorganic) to attract and develop talents
- Recruitment & Manpower - Guide LBUs to design and implement Agency & IFA partner recruitment proposition and process (or models)
- Professional development & skills upgrade - Work with Learning & Development resources to guide LBUs to design and implement Agency onboard training strategy and roadmap
- Cross functional leadership - Lead cross-function initiatives to continuously design and implement digital solutions to increase agency and IFA partner productivity
- Agency analytics - Monitor and review Agency & FA channel performance, and provide timely analytics, business insights and strategic guidance and tactical support to deliver business targets
- On the ground support - Provide onsite business management and leadership to Agency & IFA channels upon LBUs’ request
- Best practice sharing - Facilitate best practices sharing across countries and build up leadership and performance management capabilities for LBUs
QUALIFICATIONS / EXPERIENCE
- University degree or above majoring in Business, Commerce, Actuarial, or equivalent
- At least 10 years' leadership experience and track record in life insurance sector; Leadership of an Agency or IFA channel in an Asian country level is a plus
- Experience in Agency and / or IFA strategic planning and Agency and IFA partner field management
- Competencies in Agency and IFA management with deep knowledge in agency recruitment propositions and processes, Agency and IFA compensation, Agent behaviour, Agency Leader Career development, Agency training, etc.
- Experience and knowledge in industry digital trends, best practices and its associated agency and IFA models and economics
- High standard of business ethics