Global VIP Guest Advisor

We have an exciting opportunity for two Global VIP Guest Advisors to join our Global VIP Guest Team.    

The Global VIP Guest Advisor plays an integral role in the Four Seasons experience of our most valued guests. The role will support and work closely with the Supervisor of Global VIP Guest Team to: 

• Act as the guest’s central point of contact for anything Four Seasons.  
• Liaise with global teams, to seamlessly deliver guest requests with the highest level of detail and recognition. 
• Build personal relationships with a special group of top guests. 

These positions are primarily remote, based in Ontario, Canada and your home will be your primary work location. You will be required to work from FS Corporate at 1165 Leslie Street, North York, ON M3C 2K8, approximately four times per month. Each opening has an assigned schedule outlined below. 

Schedule:

Global VIP Guest Advisor - Opening 1 

Sunday to Thursday (time schedule to be determined). Working on statutory holidays may be required on occasion. 

Global VIP Guest Advisor - Opening 2 

Tuesday to Saturday (time schedule to be determined). Working on statutory holidays may be required on occasion. 

Key Activities:

Facilitate Global VIP Travel  

The Global VIP Guest Advisor will present availability, make reservations and oversee all details of the stay journey. The role will communicate with the guest and our global property teams, pre, during, and post-stay, operating with warmth and accuracy.  

• Develop internal relationships with property teams 
• Demonstrate a thorough knowledge of our global portfolio  
• Efficiently communicate in an elevated, professional manner 
• Collaborate with property teams to share guest’s relationship with the brand, delivering top-tier hospitality 
• Make relevant recommendations and actively seek opportunities to upsell and cross sell additional properties  
• Foster relationships with travel agents and personal assistants who book on behalf of guests 
• Work alongside senior management on escalations 
• Monitoring post stay feedback 
• Maximize gifting moments 

Guest Relationship Building 

As part of this special group of highly valued VIP guests, every touch point is an opportunity to develop relationships, build trust and further loyalty with Four Seasons. 

• Work collaboratively with the team, maximizing relationship building through ongoing interactions which are friendly, courteous and professional, always putting the guest first. 
• As a guest advocate, know them at a personal level, delivering a level of intuitive service that is truly unique. 
• Connect regularly, demonstrating care and respect that is perceived as genuine and from the heart. 

Educational Qualification and Experience: 

• Minimum Post-Secondary Diploma with 3 to 5 years in a direct customer service position is required.  
• Previous experience in luxury hospitality with a focus on fostering relationships and direct sales.

Skills, Knowledge and Other Competencies: 

• Strong customer service skills, with experience representing a luxury brand 
• Ability to communicate effectively at all levels, think critically and problem solve 
• Reliable and flexible with a sense of urgency 
• Strong knowledge of geography and interest in travel 
• Proven sales skills and ability to overcome objections 
• Superior written and verbal communication skills 
• Works well in a team environment 
• Ability to adapt and respond quickly to a demanding environment that is subject to constant change 
• Sound judgement and empowerment skills 
• Work ethic that recognizes the importance of meeting deadlines 
• Self-starter with excellent time management skills 
• Intermediate to advanced level with Microsoft Office tools such as Teams, Outlook, Word, Excel and PowerPoint 
• Fluency in secondary language beneficial 

Annual Base Salary Range: $68,000 - $72,000 CAD